Senior Lodging Associate, Chase

Job Responsibilities

• Manage day-to-day portfolio of hotels.
• Own the program point contact for selected hotel portfolios.
• Manage program onboarding, contract execution with hotel partners and legal teams, benefit negotiation, and collection of online content and imagery.
• Execute ongoing program communications.
• Review online imagery and content for hotel portfolio to ensure accuracy and maintain a premium online presence.
• Send regular compliance scorecards to hotels and conduct results review as needed.
• Resolve escalations that prevent seamless card member experience at point of sale (offline and online) efficiently and expediently.
• Manage ad‑hoc projects to improve processes and efficiencies across the team.
• Participate in annual hotel selection meetings to identify new hotels to partner with.

• Minimum 5+ years in the travel industry, preferably lodging.
• Self‑motivated and proactive in taking action.
• Challenge current processes and status quo.
• Excellent organizational skills and strong attention to detail.
• Experience in partner and supplier management.
• Strong Microsoft Office skills, especially Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Approximate 15% travel required.

• Experience with travel technology (GDS, OTA).
• Team player with strong project management experience.

• Competitive base salary, commission and discretionary incentive compensation.
• Health‑care coverage, on‑site wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental‑health support, financial coaching.

We are an equal‑opportunity employer and do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, pregnancy, or disability. We provide reasonable accommodations for applicants and employees with religious or disability needs.