Assistant Operations Manager - Housekeeping

Assistant Operations Manager
- Housekeeping

US - NY
- New York City

Housekeeping/Laundry

Entry Level Manager

Full-time

66,300.00 Yearly US Dollar (USD) pay basis

At Hyatt, we believe in the power of belonging—creating spaces where people feel at home, wherever they are in the world. We turn trips into journeys, moments into meaningful experiences, and jobs into fulfilling careers.

Join a team that’s redefining travel to be more human, connected, and sustainable. Here, your role matters, your growth is supported, and your individuality is celebrated. Because at Hyatt, hospitality isn’t just what we do—it’s who we are.

Welcome to the center of it all. Hyatt Centric Times Square puts you right in the heart of New York City, surrounded by energy, culture, and endless possibility. From stylish guest rooms with iconic skyline views to vibrant gathering spaces like our rooftop bar, this is where unforgettable experiences begin—for our guests and for you.

We’re looking for a driven and detail-oriented leader to help elevate our housekeeping operations. In this role, you’ll partner with the Executive Housekeeper to oversee all aspects of housekeeping—from guest rooms to public spaces—ensuring every corner reflects Hyatt’s high standards.

You’ll play a key role in:

• Leading daily operations across housekeeping and public areas
• Coaching, developing, and scheduling team members
• Delivering exceptional guest experiences, including VIP and high-profile guests
• Upholding safety, cleanliness, and operational excellence
• Fostering a positive, high-performing team environment

This is a hands-on leadership role for someone who thrives in a fast-paced setting and takes pride in creating exceptional experiences behind the scenes.

• A passion for service and creating memorable guest experiences
• 1–2 years of progressive experience in hotel Rooms or Housekeeping leadership
• Strong communication and organizational skills
• A collaborative, high-energy leadership style
• Attention to detail and a drive for operational excellence
• Flexibility to work weekends and holidays
• Union experience (preferred)
• Hospitality degree (a plus)

Salary: $66,300 – $72,000 (based on experience)

We take care of our people so they can take care of our guests. Enjoy a comprehensive benefits package, including:

• Free and discounted hotel stays worldwide
• 401(k) with company match
• Paid time off, parental leave, and adoption assistance
• Complimentary meals during shifts
• Tuition reimbursement and career development opportunities
• Employee Stock Purchase Plan
• Exclusive discounts with top brands

Empathy Integrity Respect Inclusion Experimentation Wellbeing

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 1-2 years of progressive hotel Rooms Management experience, housekeeping management experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.