Manager Duty

Position: Manager On Duty
Location: East Farmingdale

RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM is anexperiential entertainment experience leading with multi-level high speed go-kart racing, immersivegaming arenas and attractions, and premium food & beverage programs. Every RPM Raceway venuewelcomes friends, family and colleagues to engage in friendly competition and create memories filledwith celebration and connection.

The RPM

Experience:

Manager on Duty (MOD) serves as the on-site leader responsible for overseeing all aspects of daily operations and ensuring every guest enjoys an exceptional experience at RPM Raceway. This rolecombines hands-on leadership, strong problem-solving skills, and the ability to manage multiple departments during assigned shifts. The ideal candidate thrives in a fast-paced, high-energy environment and leads by example to uphold company standards, safety, and service excellence.

KEY RESPONSIBILITIES General

Oversee daily operations across all departments, including track, food & beverage, and guestservices.

Lead and motivate team members to deliver outstanding guest service and maintain a positive work environment.

Monitor facility safety, cleanliness, and performance to ensure a seamless guest experience.

Respond to guest inquiries, concerns, and escalations with professionalism and urgency.

Supervise opening and closing procedures, including cash handling, shift reports, and dailychecklists.

Ensure staff compliance with company policies, operational procedures, and safety standards.

Collaborate with department managers to identify and resolve operational challenges.

Support event execution, group bookings, and private parties as needed.

Provide on-the-spot coaching and feedback to employees to promote performance and accountability.

Communicate effectively with the leadership team regarding shift performance, staffing, and maintenance needs.

IDEALLY YOU’LL HAVE:2+ years of experience in management or supervisory role (hospitality, entertainment, or retailpreferred).Strong leadership, communication, and problem-solving skills.

Ability to lead teams in a fast-paced, high-volume environment.

Basic financial understanding (cash handling, deposits, shift reports).Must be detail-oriented, reliable, and adaptable to changing priorities.

Availability to work flexible hours, including nights, weekends, and holidays.

You'll crush it if you have experience with Hands-On Leadership:
Managing a team in a hospitality, entertainment, or retail environment

Guest Experience Excellence:
Delivering fast, friendly, and professional service to every guest

Operational Oversight:
Balancing multiple priorities across departments with efficiency

Crisis Management:
Staying calm and solution-focused under pressure

Team Motivation:
Inspiring others through clear communication and positive energy

Accountability & Follow-Through:
Ensuring every shift meets company standards for safety,service, and qualityBENEFITS THAT MATTERA culture that provides you a sense of belonging

Competitive pay that values your contributions

Paid holidays

Health/Life Insurance Dental/Vision
401k Paid Time Off
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