HAL - Assistant Food & Beverage Director

HAL
- Assistant Food & Beverage Director

Department: Guest Svc

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Food & Beverage Director

Responsible in assisting the directing and oversight in all aspects of the vessel’s Food & Beverage operations. This includes efficient management of service operations, inventory control, and strict compliance with Public Health standards. The role ensures excellence in service delivery, product consistency, and guest satisfaction across all dining venues and bars onboard.

• Assists the Food & Beverage Director in the daily operation and administration of the entire Food & Beverage Department; plans and coordinates all day-to-day aspects of F&B operations onboard, including storeroom operations.
• Monitors and advises all outlet managers regarding operational requirements and quality standards in accordance with established Standard Operating Procedures (SOPs).
• Oversees the overall operation of services provided in the Lido Restaurant, Lido Deck, and Team Dining areas, including service, food preparation, beverage revenue and stewarding functions.
• Ensures proper food signage and menu program compliance in all F&B areas, including but not limited to the Lido Restaurant, Main Dining Room, Specialty Restaurants, Bars & Lounges, and Team Dining.
• Coordinates and supports the successful execution of new initiatives and scheduled special events—such as pop-up experiences and holiday celebrations—in collaboration with the Executive Chef, Beverage Manager, and Outlet Maître D’s.
• Oversees Team Dining operations, ensuring adherence to established menu cycles and Standard Operating Procedures.
• Ensures the efficiency and quality of all aspects of Room Service operations.
• Maintains a proactive and visible presence on the floor during service peak times to ensure smooth operations and guest satisfaction.
• Conducts periodic spot checks of equipment inventory across all F&B outlets, bars, bar stores, storerooms, and lockers, ensuring adherence to company par levels and supporting the Food & Beverage Director in maintaining effective inventory and purchasing management throughout the department.
• Provides training to all subordinates in Beverage, Culinary and Dining areas on proper operating, handling, and cleaning procedures for assigned equipment and spaces.
• Supervise, train, and motivate F&B team members to maintain service excellence and operational efficiency.
• Supports the Food & Beverage Director in the implementation and enforcement of all food handling, service, and sanitation standards in accordance with USPH, HAL, HESS, and HACCP requirements. Collaborates with the ship’s Public Health Officer to plan and execute routine VSP internal inspections, ensuring F&B team adherence through ongoing guidance and corrective action as necessary.
• Reports any malfunctioning equipment or furnishings to the appropriate Dept. Heads and the Food & Beverage Director to ensure timely repair, refurbishment, and sustainable maintenance solutions.
• Understands and adheres to stipulated House Rules, disciplinary rules & procedures.
• Performs other job-related duties and functions as assigned

• Reviews and analyzes guest feedback regarding service standards, menu offerings, and promotional initiatives in coordination with F&B Department Heads and submits recommendations to the Food & Beverage Director to enhance guest satisfaction and operational performance.
• Takes ownership of and prepares the proforma for the Food & Beverage department in liaison with Beverage Manager & Executive Chef for each cruise.
• Ensures the highest level of guest satisfaction by delivering premium Food & Beverage services consistent with Holland America Line’s brand standards and guest expectations.
• Promotes and champions the use of the Navigator App and related digital guest experience tools to enhance onboard revenue opportunities and overall guest satisfaction performance.

• Leads by example and promotes company’s Culture Essentials and uses Management Essentials training in all areas of oversight.
• Sets objectives, provides ongoing feedback, and completes…