Assistant Rooms Manager

Assistant Rooms Manager

Responsible for managing the day-to-day operations of the Front Office and Bell/Door teams, collaborating with senior management, analyzing guest engagement, and ensuring exceptional service at Montage.

• Manage day-to-day operations of the Front Office and Bell/Door teams.
• Collaborate with the Director of Front Office, Director of Housekeeping, and Hotel Manager on all operational functions, programs, assignments, and hotel activities.
• Review and analyze guest engagement scores and trends in Medallia.
• Review guest profiles to create personalized experiences.
• Oversee daily activity, including arrivals, departures, and in‑house itineraries, to deliver on guest expectations.
• Create WOW moments and deliver on guests' expectations.
• Perform additional duties as assigned based on business needs.

• 1+ year of previous Rooms Division management experience required;
  Front Office and/or Housekeeping management experience highly preferred.
• Experience in a luxury hotel and/or resort required.
• High School Diploma or equivalent required;
  Bachelor’s degree preferred.
• Ability to multi‑task in a high‑volume, fast‑paced environment.

• Stand and move at a well‑paced mobility for up to 8 hours.
• Bend, squat, and lift up to 15 pounds, including luggage, guest items, and bags.
• Push and pull carts weighing up to 50 pounds.
• Bend, stoop, squat, and stretch to fulfill tasks as needed.

• Free meals.
• Ongoing community outreach events.
• Hotel discounts and associate events.
• Health‑care benefits.
• Daily Pay.

Pay Scale: $70,000 to $75,000 per year.

Montage is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Applicants with disabilities who need assistance or accommodations to apply may contact the People Department directly.