Assistant Manager Housekeeping

Assistant Housekeeping Manager – Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. The hotel features 440 elegant guestrooms including 50 suites, along with 11 meeting and event spaces.

• Lead, motivate, and support the Housekeeping team to deliver exceptional cleanliness and presentation standards throughout the hotel.
• Monitor guest rooms, public areas, and colleague facilities to ensure they consistently meet brand and quality standards.
• Coordinate daily operations, including room assignments, inspections, and team scheduling in line with business needs.
• Work closely with Front Office, Engineering, and other departments to enhance the overall guest experience.
• Manage hotel linen and housekeeping inventory, ensuring appropriate stock levels and cost control.
• Handle guest requests, concerns, and service recovery situations professionally and promptly.
• Support colleague development through coaching, training, performance discussions, and ongoing feedback.
• Assist with departmental administration, including rota planning, payroll submissions, budgeting, and compliance with health and safety procedures.

We are looking for a proactive and people-focused leader with previous housekeeping supervisory or management experience, ideally within a hotel environment. The successful candidate will have strong organisational skills, a keen eye for detail, and a passion for delivering outstanding guest experiences. They will be confident leading and developing teams, managing multiple priorities in a fast-paced environment, and collaborating effectively across the hotel.

Experience with hotel housekeeping operations, inventory management, and workforce planning is highly advantageous.

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt for you, your family and friends from day one
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path and promotion opportunities across Hyatt Hotels worldwide