Manager, Hospitality & Property Operations

Job Description Summary

The Manager, KVC/KISS Stays Operations & Hospitality is responsible for ensuring the day-to-day operational readiness, presentation, hospitality standards, and overall guest experience of KISS Vision Center (KVC) and KISS Stays. This role serves as the primary onsite operational leader supporting accommodations, executive visits, corporate events, and retreat programs while overseeing facility presentation, housekeeping operations, caretaker activities, and property enhancement initiatives. The position works closely with reservation coordinators, event planners, culinary teams, vendors, and property management partners to ensure KVC consistently delivers an exceptional hospitality experience for employees, executives, and guests.

• Oversee daily operations of KISS Vision Center and KISS Stay facilities.
• Ensure all guest rooms, meeting spaces, common areas, and outdoor spaces remain operationally ready.
• Conduct routine facility inspections and identify maintenance needs.
• Coordinate maintenance requests and facility improvement projects.
• Partner with Property Management and external vendors on repairs and upkeep.

• Maintain a welcoming, professional, and hospitality-focused environment.
• Ensure accommodations and common spaces consistently meet company standards.
• Support executive visits, VIP guests, and business travelers.
• Resolve operational issues impacting guest comfort and experience.
• Continuously identify opportunities to enhance the overall guest experience.

• Directly supervise onsite housekeeping personnel and KVC caretaker staff.
• Establish cleaning schedules and facility inspection routines.
• Monitor work quality and operational performance.
• Ensure all facilities are maintained to company standards.
• Provide guidance, training, and daily direction to onsite support staff.

• Support internal event and reservation teams by ensuring facilities are prepared and operationally ready.
• Coordinate room setups, furniture layouts, equipment readiness, and event logistics.
• Assist with workshops, leadership retreats, executive functions, employee programs, and special events.
• Provide onsite operational leadership during major events.

• Maintain the overall aesthetic presentation of KVC and KISS Stay properties.
• Coordinate seasonal décor, styling updates, artwork placement, and visual enhancements.
• Recommend and implement improvements to guest rooms, meeting areas, and common spaces.
• Support furniture selection, space planning, and hospitality-focused design initiatives.

• Coordinate renovation, refurbishment, and facility enhancement projects.
• Work with contractors, vendors, designers, and internal stakeholders.
• Assist with selecting finishes, furnishings, décor, and hospitality elements.
• Monitor project timelines, budgets, and quality standards.

• Manage facility-related vendors and service providers.
• Coordinate cleaning, landscaping, maintenance, rental, and hospitality vendors.
• Monitor service quality and vendor performance.
• Maintain operational records and vendor documentation.

• Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays
• Additional Workplace Offerings (subject to change or eligibility)
• Annual Bonus Plan
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsor ships (100% paid by the company) (New H-1B, H-1B Transfer, O-1, Green Card)
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks

• Education:
  
  Bachelor of Arts (B.A) (Required)
• Experience:
  
  4-8 years of relevant experience or industry exposure in a related field
• Skills:
  
  Artificial Intelligence Technologies, Manpower Utilization
• Languages:
  
  English, Korean
• Certification:
  Not Applicable

Anticipated compensation range is $69,000.00 - $ USD per annum. Actual compensation will be determined based on qualifications, education, experience, and location.

KISS Beauty Group is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.