Substitute Utility Steward

Mandarin Oriental New York is looking for a Substitute Utility Steward to join our Stewarding team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath‑taking views of Manhattan and Five‑Star hospitality. Luxurious amenities include MO Lounge, all‑day dining overlooking Central Park and the Manhattan skyline; a 14,500 square‑foot Five‑Star Mandarin Oriental Spa; and a state‑of‑the‑art fitness center with a 75‑foot lap pool.

In addition, there is premium meeting and event space, including a 6,000 square‑foot pillar‑less ballroom with three walls of windows overlooking Central Park.

Based at the Mandarin Oriental New York within the Culinary/F&B Department, the Substitute Utility Steward is responsible for the cleaning of pot/dish washing, removal of garbage/boxes, silver polishing, sweeping, mopping, and any other cleaning or organizational activity that may arise, including inside of coolers and kitchen areas. The role also includes assisting with plate‑up and kitchen support. Flexibility and a helpful attitude are paramount.

• Follow the goals and missions for the stewarding department.
• Help with inventory of China, glasses, silver and hollow ware from outlets and the main storage.
• Provide enough equipment (China, glasses, silver) to outlets and banquets for operations.
• Follow the cleaning schedule for the kitchen, pastry, garden manager, banquets, cafeteria and coolers.
• Follow the weekly schedule for the employees.
• Help kitchens whenever necessary.
• Prepare requisitions for banquets from the B.E.O.s.
• Follow the cleaning schedule for the dumpster.
• Follow the maintenance schedule for the dishwasher machines.
• Assist and provide equipment for any banquet function.
• Assist banquet kitchen colleagues to plate‑up.
• Follow the hygiene and control program for the kitchen and surrounding areas.
• Develop and follow the training program for stewards.
• Follow the standard and procedures for the department.
• Establish good communication with the supervisor and colleagues.

• High School Diploma or Equivalent.
• Two up‑to‑date sanitation classes.
• Minimum of 1 year experience in food and beverage or professional cleaning business.
• Possess a pleasant and outgoing personality.
• Good knowledge of stewarding and banquet operations.
• Possess superior organizational skills.
• Ability to pay attention to detail, handle multiple tasks and show a high level of patience.
• Ability to work under high stress conditions.
• Stand/Walk 8–12 hours a day.

Occasionally: 1/3 of the workday, frequently: 2/3 of the workday

• Lift or carry 0‑20 pounds frequently.
• Lift or carry 21‑50 pounds occasionally.
• Lift or carry 51‑100 pounds occasionally.
• Bend frequently.
• Squat frequently.
• Kneel occasionally.
• Climb occasionally.
• Reach above shoulders frequently.
• Perform repetitive hand motions frequently.

• Learning & Development – Your success is our success. We craft unique learning and development programmes for various stages of your career so that you grow continuously.
• MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the MO‑family, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness – Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans – When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Pay $30.46 to $40.62 hourly – commensurate with experience.
• A competitive benefits package.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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