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VIP Guest Management Lead
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-06
Listing for:
Millman Search
Full Time
position Listed on 2026-07-06
Job specializations:
-
Hospitality / Hotel / Catering
Event Management & Planning, Guest Services
Job Description & How to Apply Below
Overview
The Guest Management Lead owns the end-to-end planning, coordination, and execution of VIP guest experiences for large-scale brand clients. This role sits at the intersection of travel, concierge, and events, acting as the central operational lead responsible for seamless delivery across all guest touchpoints. This is a highly cross-functional, detail-driven role suited for someone who thrives in complex, high-pressure environments and is comfortable managing senior stakeholders, luxury clients, and multiple vendors simultaneously.
Responsibilities- Guest Operations & Logistics
- Lead guest management for large-scale brand activations, hospitality programs, and multi-day events.
- Oversee all guest-facing logistics including transportation, hotel coordination, rooming lists, arrivals/departures, on-site movements, and VIP handling.
- Manage hotel rooming lists, upgrades, special requests, amenities, and in-room gift drops in coordination with client procurement and hotel partners.
- Coordinate hair and makeup logistics for executives, talent, and VIP guests.
- Cross-Team Coordination
- Act as the primary internal point of contact across Travel, Concierge, and Events teams.
- Translate client briefs into executable work streams with clear ownership and timelines.
- On-Site Guest Experience
- Oversee on-site guest services, concierge desks, and VIP support teams.
- Manage real-time changes and guest issues.
- Client & Stakeholder Management
- Serve as a trusted operational partner to senior brand stakeholders.
- Maintain proactive communication before, during, and after events.
- Budget, Vendors & Reconciliation
- Support budgeting, forecasting, and cost tracking.
- Manage third-party vendors and assist with post-event reconciliation.
Required
- 15+ years of experience in guest management, event operations, or luxury hospitality.
- Proven experience managing VIPs and senior stakeholders.
Preferred
- Experience with global brands or large-scale corporate events.
- Familiarity with international travel logistics.
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