ElevatedNY Ambassador

Summary of the Position

The Ambassador is responsible for delivering outstanding customer service to internal and external guests. The role reports to the General Manager of Elevated NY and is located at 1120 Avenue of the Americas. At Elevated NY, the Ambassador helps build an engaged and connected community, prioritizes hospitality, and supports operational excellence to create a welcoming work environment.

• Be the first point of contact and concierge by working at the front desk, supporting members and guests with questions, and providing a welcoming experience for all
• Greet and provide a warm welcome to all internal/external guests
• Notify appropriate parties upon guest arrivals
• Collaborate with Security and assist with registration for visitors
• Answer, screen and forward incoming calls to members
• Manage conference room bookings
• Ensure meeting rooms are prepared for upcoming meetings
• Understand and demonstrate various reception protocols
• Provide proactive, warm service that goes above and beyond to keep members happy
• Plan and execute engaging themed events (social, wellness, educational) to help members interact with Elevated NY, connect the community, and foster professional development
• Develop innovative ways to surprise and delight members to create a unique experience
• Interact with members daily to develop relationships, foster community connections, and obtain feedback on product quality, event requests, service levels and overall satisfaction
• Address member feedback promptly and loop in the General Manager when needed

• Manage day-to-day community operations to exceed member expectations and uphold quality and standards of our Elevated NY space
• Conduct member feedback analysis to address opportunity areas and create action plans
• Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of work orders
• Manage pantry and supply inventory and ordering, and partner with mail room
• On-board and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out procedures
• Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards
• Ensure education and enforcement of the Elevated NY policies and procedures for all members

• Assist GM with new inquiries through website
• Assist on-site with walk-in tours for events or office 1-5 desks
• Excite prospects by providing a warm and welcoming environment

• Bachelor’s degree is required
• 2 – 4 years in corporate reception required
• Strong interpersonal skills
• Thrive in a fast-paced, team-oriented environment
• Strong knowledge of/ability to utilize Microsoft Word, Teams, Excel, Outlook
• Ability to prioritize and multitask
• High degree of integrity/confidentiality
• Outstanding organization, emotional intelligence, cultural awareness, judgment and problem-solving capabilities
• Strong attention to detail
• Ability to remain calm and clear-headed under pressure

The base compensation range for this role is $55,000 - $65,000. This role is also eligible for a discretionary annual bonus, as well as access to comprehensive medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with matching contributions, wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

Tishman Speyer is a Equal Opportunity Employer and treats all applicants for employment equally based on job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law. Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives.

We expect our leaders and employees alike to champion diversity and inclusion practices.