Hospitality Events Coordinator

The Team

The Omnichannel Customer Development & Client Relations Management (CDRM) team is a retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one‑of‑a‑kind experiences.

As the Hospitality Events Coordinator, you will play a key role in elevating the client experience across the network by supporting all hospitality initiatives, gifting programs, and hospitality‑driven event moments. Based within the Client Events team, this role focuses primarily on hospitality operations – including gifting research, holiday treat rollouts, and ongoing support for store hospitality ambassadors – while also contributing to select Client Events projects that center on high‑touch hospitality moments.

This position partners closely with the Director of Client Events, Senior Managers, store teams, and external vendors to ensure a consistent, thoughtful, and luxurious experience for clients across all touchpoints. You will report directly to the Director of Client Events.

In addition to hospitality programs, you will support logistical needs for select retail and client regional animations. Responsibilities include managing vendor contracts, submitting and tracking invoices, maintaining accurate spending records, and overseeing event inventory and materials. You will create post‑event recaps, archive event photos and communication tools, and support internal communications for the team through intranet updates, calendar postings, and event write‑ups.

You will also contribute competitive analysis and research on client experience and hospitality trends to help local and global teams stay informed of market innovations.

• Lead research, sourcing, and recommendations for client gifting, seasonal treats, and hospitality gestures aligned with maison standards.
• Manage annual and key‑moment treat rollouts, including vendor coordination, ordering, tracking, and communication to stores.
• Schedule and facilitate bi‑monthly hospitality calls with store hospitality ambassadors to share best practices and gather feedback alongside the Director of Client Events.
• Maintain hospitality guidelines, trackers, and reference tools to support consistent, elevated service across the network.
• Support the development of new hospitality concepts and enhancements that strengthen client engagement and retention.
• Support hospitality ambassador supplies replenishment including, but not limited to: beverages, supplies, and activities.
• Coordinate hospitality components for high‑touch hospitality events, including florals, treats, gifting, and guest‑facing details, ensuring seamless execution with vendors and onsite teams.
• Support select client‑facing events and regional animations with hospitality elements, including logistics, vendor contracts, invoice processing, budget tracking, and inventory management.
• Work alongside Director to oversee the hospitality budget process, ensuring compliance with accounting and finance requirements, maintaining accurate invoice records, and managing vendor setup and documentation.
• Provide regular updates to the Director on delegated tasks, ensuring timely follow‑up and proactive anticipation of department needs.
• Develop competitive research on relevant client experience and hospitality trends to inform local and global initiatives.
• Perform additional duties as assigned by the supervisor.

• YES

• YES
  • Supervises all vendors (caterers, florists, security, etc.)
  • Help mentor the client events intern

• YES
  • Processes, tracks, and records all submitted events invoices and maintains an accurate and up‑to‑date Master Hospitality budget. Master Hospitality Budget guidelines are set annually by the finance/accounting/internal audit department as well as the Director of Client Events.