Bell Luggage Attendant

Description

Spanning 16 acres of waterfront expanse, untouched natural beauty, and endless views, Montauk Yacht Club is a resort haven on the calm waters of Lake Montauk—bridging a legacy of East End tradition with Star Island adventure, exceptional dining at Ocean Club Montauk, elevated wellness offerings, and direct access to the Hamptons’ largest marina…all from the team behind Proper Hospitality.

The Bell/Luggage Attendant is responsible for providing excellent guest service by assisting with luggage, guiding guests to their rooms, and ensuring a smooth and welcoming check-in/check-out experience. This role plays a crucial part in creating a positive first and last impression for guests, contributing to their overall satisfaction. The Bell/Luggage Attendant will work closely with other Front Desk team members, Housekeeping, and other departments to ensure guests have a seamless stay.

• Guest Services:
  • Greet guests with a warm, friendly attitude upon arrival and departure, offering a personalized experience.
  • Assist guests with their luggage by delivering it to their rooms or picking it up upon check‑out.
  • Escort guests to their rooms, ensuring they are comfortable and aware of hotel amenities and services.
• Guest Inquiries & Assistance:
  • Provide guests with information about the hotel’s services, amenities, and local attractions.
  • Offer assistance with special requests such as transportation, directions, and recommendations for dining or leisure activities.
• Safely handle guests’ luggage, ensuring items are stored or transported without damage.
• Maintain the luggage area organized and secure, ensuring that all items are handled promptly and correctly.
• Lobby & Public Area Maintenance:
  • Maintain a neat and orderly lobby and entrance area by picking up any debris and ensuring the area is clean and inviting.
  • Ensure that luggage carts, bell carts, and other service equipment are readily available and in good working condition.
• Security Awareness:
  • Monitor the security of luggage and personal belongings in public areas, ensuring that items are stored safely.
  • Report any suspicious activity or behavior to hotel security promptly.
  • Ensure that guest privacy and confidentiality are always maintained, particularly when handling luggage or other personal belongings.
• Health & Safety Procedures:
  • Follow proper safety protocols, especially when lifting or transporting heavy items.
  • Adhere to all hotel safety policies and procedures, ensuring the safety of guests and staff.
• Collaborate with the Front Desk and Housekeeping teams to ensure that guest room requests are fulfilled in a timely manner.
• Communicate any guest requests, issues, or feedback to the appropriate team members.

• High School Diploma or equivalent required.
• Previous customer service experience, especially in hospitality, is preferred but not required.

• Strong interpersonal and communication skills with a friendly, approachable demeanor.
• Ability to handle physical tasks, such as lifting and transporting luggage.
• Strong organizational skills, with the ability to manage multiple tasks at once.
• Ability to maintain professionalism in a fast‑paced environment.
• Basic knowledge of hotel services and local area is an asset.

• Ability to lift and carry luggage or other items up to 50 pounds.
• Ability to stand, walk, or move for extended periods.
• Ability to push and pull carts, lift luggage, and navigate stairs if necessary.

At Proper, we build experiences that move people — and that begins with the team behind them. As a best‑in‑class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper
, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and…