Guest Experience​/VIP Manager

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Join us for this incredible opportunity to be part of our Rooms team as a Guest Experience/VIP Manager at Grand Hyatt Kauai located in Poipu, Hawaii.

The Guest Experience/VIP Manager will be a contact for elite members of Hyatt's Guest Loyalty Program. This guest service professional will provide a highly impressive service experience to VIP guests. This is a highly visible role within the hotel and offers the opportunity to exceed the highest level of guest satisfaction at Hyatt.

Salary Range - $79,800 - $127,300

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401k with company match
• Paid time off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Luxury hospitality mindset with impeccable attention to detail
• High emotional intelligence and relationship‑building skills
• Operational experience in hotel or resort environments
• Strong leadership and team building abilities
• Calm decision‑making skills and guest resolution
• Ability to serve diverse groups of guests/clientele
• Requires full flexibility, including the ability to work weekends, evenings, and holidays and a varied schedule
• Must possess the following strengths: high energy, motivational leader, effective communicator and a passion in providing exceptional guest service