Hospitality Manager - NYC

About The Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting.

As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self ersity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

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The Hospitality Manager plays a pivotal role in bringing the Industrious experience to life at Lever House—our flagship New York City location and most elevated hospitality offering to date.

Set within one of Manhattan’s most iconic buildings, this role is responsible for creating exceptional daily experiences for a highly discerning membership community, including senior executives, industry leaders, and the tenants of Lever House. As a key partner to the General Manager, the Hospitality Manager helps shape the atmosphere, service standards, and operational excellence that define the Lever House experience.

This is a fully on-site role requiring an in-person presence five days per week. You will lead the execution of a best-in-class food and beverage program, curate memorable member events and moments of delight, uphold luxury hospitality standards throughout the space, and serve as a visible, trusted presence for members and guests. From anticipating needs before they arise to ensuring flawless day-to-day execution, this role blends hospitality, operations, and community-building in equal measure.

The Hospitality Manager reports directly to the General Manager of Lever House. While the role does not have direct reports, you will work closely alongside the Hospitality Associates and broader Lever House team to deliver a seamless, elevated experience across all six floors of the building.

The duties and responsibilities listed below are representative in nature and are intended to illustrate the scope of the role; they should not be considered a comprehensive list of all tasks that may be assigned.

• Uphold luxury hospitality standards for the floors designated for Industrious and its members (e.g. Industrious Reserve, CBRE, and CBRE Investment Management), maintaining a hospitality review score of 90% or higher.
• Build meaningful relationships with members through a deep understanding of their businesses, preferences, and workplace needs; strive to know every member by name.
• Act as a visible and trusted presence throughout the space, proactively engaging members and anticipating needs before they arise.
• Deliver exceptional service recovery by confidently addressing member concerns, resolving issues with urgency and empathy, and following through on commitments.
• Foster a vibrant, welcoming community by creating opportunities for connection, conversation, and relationship-building throughout shared spaces.
• Create memorable moments of delight that elevate the everyday member experience and differentiate Lever House as a best-in-class workplace destination.

• Maintain the overall appearance, cleanliness, and functionality of the space, ensuring Lever House consistently reflects the elevated standards expected of a flagship hospitality destination.
• Conduct regular space walks to proactively identify and resolve operational, maintenance, cleanliness, and presentation issues before they impact the member experience.
• Own the integrity and…