Global Director Operations

Rapport

Salary: $160000 - $180000 / year

Other Forms of Compensation: bonus

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Shape the Future of Workplace Hospitality on a Global Stage

Compass Group, in partnership with Rapport Guest Services, is seeking an exceptional Global Director of Operations to lead and transform reception and conference services across 14 dynamic, high‑profile locations worldwide.

This is more than an operations role, it’s an opportunity to define what world‑class hospitality looks like at scale, influence global service strategy, and leave a lasting mark on the workplace experience for thousands of guests and employees every day for one of our premier clients.

If you are a visionary leader who thrives in fast‑paced, client‑driven environments and is passionate about delivering unforgettable service experiences, this is your platform to lead, innovate, and inspire.

Location:

New York City with global oversight across the United States, India, and the United Kingdom

• Set and execute a bold global strategy for reception and conference services across the U.S., India, and UK
• Elevate service delivery to a best‑in‑class, hospitality‑led experience that sets new industry benchmarks
• Drive consistency while embracing regional nuances and cultural excellence

• Lead, coach, and empower a diverse, international team of managers and front‑line professionals
• Build a culture where service excellence, innovation, and people‑first leadership
• Develop future leaders and create clear pathways for growth and succession

• Act as a trusted advisor and strategic partner to senior client stakeholders
• Deliver impactful business reviews and continuously evolve services to exceed expectations

• Own operational and financial performance across all locations, balancing excellence with efficiency
• Identify opportunities to enhance service, optimize costs, and expand scope
• Play a key role in retention, innovation, and growth initiatives

• Introduce forward‑thinking ideas, technology, and service enhancements that redefine guest experience
• Continuously raise the bar transforming traditional reception and conference services into seamless, elevated experiences

• Global Impact:
  Lead operations across three countries and 14 locations
• High Visibility:
  Partner with senior leadership and key clients
• Career‑Defining Scope:
  Shape and standardize service on an international scale
• Innovation‑Driven:
  Bring new ideas to life in a forward‑thinking environment
• People‑First Culture:
  Be part of Rapport’s renowned hospitality ethos within Compass Group

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by…