Service Manager of Hospitality

The Service Manager of Hospitality at Atria Institute is responsible for ensuring the Hospitality team operates effectively, overseeing menu programming, purchasing, receiving, hiring, training, facility maintenance, and special events.

Compensation: $85,000 to $95,000 (based on qualifications and years of experience)

• Assist in management and execution of curated hospitality moments
• Lead, train, hire, schedule, and oversee hospitality operations
• Support regular performance reviews with team members
• Lead daily line‑ups and participate in department meetings
• Maintain and train the team in high standards of food, service, health and safety
• Support events with staffing and execution for all event activations
• Curate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagements
• Estimate food and amenity needs, place orders with distributors, and schedule delivery of fresh food and supplies within budget
• Prepare policies and standard operating procedures to ensure consistency, productivity, and quality
• Manage hospitality team payroll, overtime, and budget compliance
• Manage daily hospitality service flow for members and reorganize room assignments as needed
• Learn and understand the fundamentals of all clinical testing available at Atria
• Communicate members’ appointment details and testing requirements to the hospitality services team (e.g., fasting, full bladder)
• Maintain hospitality operations, update member manuals & training guides, inventory and ordering spreadsheets, curate amenities, hire and train staff, and assist the General Manager in opening a first‑class health and wellness center

• Previous experience in a customer service or luxury hospitality role, preferably in a healthcare or high‑end service setting
• Excellent interpersonal and communication skills
• Attention to detail and ability to provide personalized service to each member
• Calm, even‑keeled leader with experience managing teams
• Warm and welcoming personality with a genuine desire to create exceptional experiences
• Financial accountability
• Ability to operate with speed and grace in high‑pressure scenarios

• College degree preferred
• 2+ years in hospitality operations experience
• Leadership experience in hospitality, including recruiting and retaining staff
• Deep knowledge of hospitality for top‑tier food and beverage operations

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• One Medical membership for employees & dependents giving access to 24/7 virtual care
• Fertility & family planning support
• Company‑covered preventive health screenings through partner hospitals (Calcium score)
• Fitness perks including Wellhub +
• 401(k) contributions and 4% match starting after 6 months
• Flexible time off
• Continuing medical education (CME) and CEU support for professional licensure
• Time to give back and make an impact in underserved communities