Guest Service Supervisor

Job Description

The New York Mets are looking for seasonal hourly members for our Guest Service Supervisor team. Members of our Guest Service Supervisor staff serve as the department’s on‑floor leadership unit for all Guest Service Representatives in the seating bowl and at the ballpark’s main gates.

• Meet with staff prior to gate opening to convey daily information from pre‑game meetings and reiterate information provided at GSR Roll Call.
• Deploy GSR staff in accordance with the staffing plan for each game provided by the Front Office Manager.
• For Supervisors in the seating bowl: serve as a front‑line resource for GSRs to handle all seating‑related issues and any guest questions or issues that require supervisory assistance but do not rise to the level of requiring intervention by Front Office staff members.
• For Supervisors at gates: provide immediate support to GSRs to assist with technological issues involving ticket‑scanning equipment, enforce no‑reentry policy in conjunction with Security, enforce promotional policies, and handle guest ticket‑related issues that arise before sending guests to Ticket Services with the goal of avoiding unnecessary wait times and delays.
• Report to Front Office Manager regarding any personnel issues encountered among GSR staff daily to provide foundation for staffing decisions, coaching opportunities, and potential disciplinary action.
• For ticket relocations: work closely with Front Office Manager to ensure proper relocation procedures.
• Work hand‑in‑hand with Security Supervisors to ensure a safe environment for all guests inside the gates of Citi Field.

• Previous supervisory experience in any capacity required.
• Arena/venue supervisory experience in a hospitality setting preferred.
• Must have stellar communication and interpersonal skills in addition to a positive, energetic personality.
• Flexible schedule for nights, weekends, and weekdays during the baseball season with an additional requirement of working concerts and other special events throughout the year.
• Punctuality is key for this position, including being on time for roll call and responding to work emails.

Hourly Rate: $36.00

The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.