Hotel General Manager - Chelsean Hotel

Overview

As Manga Hotels continues to expand, we are actively seeking talented individuals to join our growing team. We are looking for a dynamic, experienced, high energy Hotel General Manager who will direct the day-to-day operations and activities and lead the 158-room of The Chelsean New York Hotel.

• Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
• Understand P&L statements and react with impactful strategies for property success.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Direct the leadership team in the development and implementation of hotel-wide strategies.
• Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results.
• Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
• Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
• Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
• Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Responsible for monthly and weekly revenue/expense forecasting.
• Participate in preparing annual revenue and expense budgets.
• Follow company policies and procedures at all times.
• Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.

We are looking for a Hotel General Manager with at least 5 years of experience at a property with over 150 rooms.

Vision insurance

Job Type: Full-time

Schedule:

Monday to Friday

Weekend availability

Ability to commute/relocate: 160 W 25th St. New York, NY 10001