Banquet Manager

About the Property

South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

The Banquet Manager is a key leader within the Food & Beverage team, responsible for executing exceptional banquet and event experiences across the resort. This role oversees all banquet operations from intimate gatherings to high-volume weddings, corporate events, and resort activations, ensuring flawless service, operational excellence, and memorable guest experiences.

Lead & Develop the Team

• Recruit, train, schedule, and lead banquet staff including Captains, Servers, and Support Staff
• Foster a culture of accountability, teamwork, and service excellence
• Provide ongoing coaching and development to elevate performance

Execute Exceptional Events

• Oversee all banquet functions from set-up to breakdown, ensuring flawless execution
• Collaborate closely with Sales, Culinary, and Event teams to bring each event vision to life
• Ensure all details—including timelines, room setups, décor, and service flow—are executed to standard

Deliver Elevated Guest Experiences

• Act as the primary operational contact during events
• Anticipate guest needs and ensure seamless service delivery
• Resolve issues quickly and professionally, ensuring guest satisfaction

Operational Excellence

• Ensure compliance with company standards, safety, and sanitation protocols
• Maintain high standards for banquet setup, presentation, and service execution
• Oversee inventory, equipment, and banquet spaces to ensure readiness

Financial & Business Management

• Manage labor scheduling and productivity to align with business levels
• Support budget adherence and cost control initiatives
• Partner with F&B leadership to drive revenue opportunities and profitability

• 3+ years of banquet or event operations leadership experience in a hotel or resort environment
• Proven ability to execute high-volume, high-quality events (weddings, corporate, social)
• Strong leadership presence with the ability to motivate and inspire teams
• Exceptional organizational and time management skills
• Ability to multitask and thrive in a fast-paced environment
• Excellent communication and problem-solving abilities
• Knowledge of food safety, service standards, and banquet operations best practices
• Flexible schedule, including evenings, weekends, and holidays

• Ability to stand and walk for extended periods.
• Ability to lift up to 40 pounds.
• Ability to work indoors and outdoors, including warm weather conditions.
• Ability to manage multiple priorities while maintaining composure under pressure.

• Bonus program
• Low-cost Medical, Dental, Vision Plans
• 401(k) with 100% match up to 4 percent
• Employee Assistance Program
• Company Paid Life Insurance, STD insurance, and LTD insurance
• Employee Discount Program
• Family Life Insurance
• HSA and FSA program
• Paid Time Off & Holidays
• Commuter and Company-paid Toll Programs

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug‑free workplace.

Compensation:
Actual compensation packages are based on a wide array of factors that are unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.