Private Butler – Guest Experience

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

Delivering discretion, distinction, and the details that matter.

At Park Hyatt Sydney
, we believe in quiet luxury, refined service, and creating moments that linger long after a guest’s stay because we believe that every stay is a story. Nestled between the Sydney Opera House and Harbour Bridge, our hotel is a sanctuary of understated elegance and personalised service.

We are currently seeking a poised and personable Private Butler to join our team; someone who thrives in creating highly tailored experiences and building genuine connections with our most discerning and high-profile guests. Your role is key in creating the unforgettable experiences for our guests from the moment they arrive to the moment they depart. This is more than a role;

it is a craft of authentic connection and quiet anticipation of our guests’ needs.

Your responsibilities include, but are not limited to:

• Ensures the delivery of the Park Hyatt promise and provides a professional and courteous service to hotel guests at all times.
• Demonstrating working knowledge across multiple departments, including concierge, housekeeping, and in-room dining, with flexibility to support as required
• Coordinating bespoke services, experiences, and amenities with grace, discretion, and efficiency
• Acting as the single point of contact for VIP and high-profile guests throughout their stay
• Overseeing room inspections, personalising setups, and ensuring preferences are honoured
• Offering service that is both intuitive and anticipatory, adapting to the guest’s needs before they are expressed
• Required to be proficient in the working and knowledge and demonstrate the duties and tasks of the housekeeping, concierge and in-room dining roles and to be adaptable to for fill the specifications of these positions when required or delegated by management.

We are looking for someone who is poised, perceptive and passionate about service.

You will bring:

• Prior experience in luxury hospitality or butler service is preferred
• Exceptional organisation and time management
• Comprehensive knowledge of Sydney’s premium restaurants, bars, attractions, etc
• A current NSW RSA Certification
• Proficiency in Opera PMS is favorable

At Park Hyatt Sydney, you are offered a stage to refine your craft in a globally recognised brand that opens doors across the world.

As part of our team, you will enjoy:

• Complimentary associate meals
• Discounts on accommodation, spa and dining
• Access to internationally recognised learning and development programs and opportunities
• Employee assistance program and paid family leave benefits
• A team cultured anchored in empathy, inclusion and genuine care

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service.