Operations Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title:

Operations Manager

Location:

New York, NY – On‑Site, In Person

Job Summary:

Independent, midsize upscale boutique hotel in Manhattan. The Operations Manager reports to the Director of Operations and supervises back‑of‑house operations when the General Manager and Director of Operations are absent. The role focuses on routine operational tasks, supervision of staff, and supporting hotel profitability through revenue generation, cost control, guest satisfaction, and associate development.

Working Hours:

8‑hour, 10‑hour, or 12‑hour shifts; day, evening, overnight; flexibility on weekends as required.

Salary: $75,000 per annum.

• Supervise and support Housekeeping, Front Desk, Engineering, Security, and Banquets departments.
• Assume day‑to‑day operations in the absence of the General Manager and Director of Operations.
• Use revenue management and cost‑control tools to maintain profitability.
• Maintain high service standards, guest satisfaction, and compliance with company policies.
• Ensure staff have training in service standards, SOPs, and safety certifications (Food Handlers, Alcohol Awareness, CPR, First Aid).
• Participate in MOD coverage, weekly meetings, and staffing plans.
• Assist in recruiting, hiring, and training Guest Services staff based on occupancy.
• Prepare and submit financial and operational reports to Corporate Office.
• Enforce preventive maintenance and deep‑cleaning programs.
• Maintain professional appearance and grooming per company dress code and wear nametag during work hours.
• Ensure personal and department security, including safe procedures.
• Promote a positive, team‑oriented environment and empower employees for guest service.
• Attend scheduled meetings and be present in public areas during peak times.

• Four‑year progressive supervisory experience in the Rooms Department at a hotel, or a four‑year college degree with at least two‑year supervisory experience, or a two‑year college degree with at least three‑year Rooms experience.
• Previous supervisory experience in a unionized New York City hotel required.
• Proficient in Windows operating systems.
• Strong decision‑making skills, ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high‑pressure situations and maintain composure.
• Effective problem‑solving skills, with capacity to anticipate, prevent, identify, and solve workplace issues.
• Ability to assimilate complex information from multiple sources and adjust to meet needs.
• Excellent listening, understanding, clarifying, and communicating skills with coworkers and guests.
• Proficiency working with financial information and basic arithmetic.
• Effective communication and clear conveyance of information.
• Weekend availability required.
• FSD Certification preferred.

• 401(k) and matching
• Health, Dental, Vision, and Life Insurance
• Paid Time Off