Luxury Hotel Concierge; Temp at Solomon Page , NY

Luxury Hotel Concierge (Temp) job at Solomon Page – New York, NY.

Reporting to the Chef Concierge
, the Concierge will serve as a trusted advisor and primary point of contact for discerning guests—crafting personalized itineraries, securing exclusive reservations, and curating memorable experiences that define exceptional service.

• Full-Time | On-Site | 40 Hours per Week | 2–3-Month Assignment
• Compensation: $36–$38/hour

• Provide warm, professional, and proactive service to all guests, ensuring every interaction reflects the hotel’s reputation for excellence.
• Anticipate guest needs and respond promptly to requests for dining, entertainment, transportation, shopping, and cultural experiences.
• Maintain a deep understanding of New York City’s dining scene, events, and attractions to deliver expert, tailored recommendations.
• Coordinate restaurant and theater reservations, transportation arrangements, and tour bookings through trusted vendor networks.
• Liaise closely with all hotel departments to ensure seamless communication and flawless guest experiences.
• Oversee and maintain concierge resources, including updated vendor contacts, ticketing information, and city event listings.
• Assist with guest arrivals and departures, coordinating luggage and transportation logistics with bell staff.
• Manage mail, packages, and messages accurately and discreetly.
• Handle guest feedback and complaints with empathy and professionalism, ensuring swift resolution and guest satisfaction.
• Maintain accurate logs, reports, and charge reconciliations for all concierge-related transactions.
• Stay informed on emerging hospitality trends and continually enhance the level of personalized service delivered.

• Minimum of 2 years’ experience as a Concierge in a luxury hotel or private membership environment.
• Exceptional interpersonal and communication skills; confident interacting with UHNW guests and VIP clientele.
• Deep familiarity with New York City’s fine dining, cultural, and entertainment landscape.
• Proven ability to handle complex guest requests with poise, discretion, and attention to detail.
• Proficiency in Microsoft Office and hotel operating systems (e.g.,
  OPERA
  , ALICE
  , Seven Rooms
  , Open Table
  , RESY
  ).
• Multilingual ability strongly preferred (English required; fluency in an additional language a plus).
• Flexible schedule with availability for weekends, holidays, and evenings as required.

• Ability to stand and walk for extended periods.
• Lift or carry packages and luggage up to 25–50 lbs occasionally.
• Maintain professional presentation and composure in a fast-paced environment.

If you meet the required qualifications and are interested in this role, please apply today.