Splish Splash Line Attendant

Location: Calverton

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Line attendants are responsible for overseeing the park queue lines for aquatics attractions and maintaining a safe environment for all guests and employees. The ideal candidate will have an eye for detail, a knack for problem-solving, and an ability to remain calm in stressful situations

We are currently looking for a:

Splish Splash Line Attendant

Roles & Responsibilities :

Greet and guide guests through park queue lines.

Convey exceptional guest service including, but not limited to, assisting guests with questions and providing direction to guests, as needed

Enforce all Park rules and regulations.

Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests

Monitor guest safety and communicate conflicts to supervisors on duty Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalate further

Exercise clear and concise communications with all park departments

All other duties assigned by leadership ay Rate: $18 / hr.

Education and Experience:

High School diploma, GED, or equivalent Equivalent work experience will also be considered

Language:

Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with NY Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays

Must have reliable transportation to and from your scheduled shift

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner

Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs

Ability to operate dispatch radio and/or other communication devices

Ability to professionally and calmly deal with stressful and/or tense situations

Ability to understand and carry out verbal and written instructions, multi-task, and work as part of a team as well as independently

Physical Requirements:

Ability to stand, walk, and remain on feet for majority of the workday

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to walk, stand, or run on uphill, downhill, or uneven surfaces

Ability to climb or descend stairs for some attractions

Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Must have good visual acuity and peripheral vision

Ability to see details of objects that are more than a few feet away

Working Conditions:

This role is predominantly based in an outdoor park setting with some exposure to indoor environments

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions

Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Subject to a variety of stressful emergency situations involving people or property

Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits:

Working at Splish Splash is about…