Front Desk Agent - InterContinental Barclay

Front Desk Agent
- Inter Continental New York Barclay

Hotel: IC
- New York Barclay (NYCHA), 111 E 48th St, 10017

Inter Continental New York Barclay re-opened in spring 2016 after an extensive renovation. Located off Park Avenue in Midtown East, the hotel offers 702 guestrooms, 30 suites, a Presidential Suite, and a Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. It features 15,000 square feet of meeting space, two large ballrooms, Club Inter Continental®, and a Parlour bar and lounge.

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures, including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures.
• Routinely book guest reservations, process cancellations, revisions, and information updates.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

• High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred.
• Fluent English required. Other languages preferred.
• Ability to perform the following:
  Frequently standing behind the desk; carrying or lifting items up to 50 pounds; handling objects, products and computer equipment; use a keyboard to operate property management and reservations systems.
• Effective communication, reading, writing, basic math, problem‑solving, reasoning, motivating and training abilities.
• May be required to work nights, weekends, and/or holidays.

Work Area: Front Office

Hourly Rate: $31.61

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

EEO Statement: EEO Is The Law -  for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.