Assistant Operations Manager - Front Office

Assistant Operations Manager – Front Office

Location:

US – NY – New York City

Front Office

Level: Entry Level Manager

Employment Type:

Full‑time

Salary: $66,300 – $72,000 per year (USD)

At Hyatt, we believe in belonging—making people feel at home wherever they are. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters, and opportunities are yours to shape.

Welcome to Hyatt Centric Times Square New York—your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.

The Assistant Operations Manager – Front Office will oversee front‑office staff, manage cash control for agents, determine staffing needs, and ensure guest services meet the highest standards. The role may also involve training, staff development and scheduling, working closely with the Front Office Manager.

• Free room nights, discounted room rates and Friends & Family rates
• 401(k) with company match
• Paid vacation, sick days, new‑child leave and personal day
• Paid family bonding time and adoption assistance
• Free meals in the employee cafeteria
• Discounts at various retailers (Apple, AT&T, T‑Mobile, Headspace, and more)
• Tuition reimbursement
• Employee Stock Purchase Plan
• Strong opportunity for career growth

• Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Well‑being

• 1–2 years of front‑office supervisory and/or management experience (preferred)
• Service‑oriented style with professional presentation skills
• Hospitality/Hospitality degree an asset
• High energy, entrepreneurial spirit, motivational leadership, effective communication, and ability to provide exceptional customer service and improve the bottom line
• Proficiency in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills
• Ability to work a flexible schedule, including weekends and holidays

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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