Butler - Casa

Position Purpose

• We are seeking a hospitality-focused and organized individual to join our team as a Butler.
• The Butler plays a crucial role in delivering the highest standards of service and hospitality to our VIP guests.

• Greet and welcome guests, making dining and entertainment arrangements while satisfying all guest requests.
• Plan, coordinate, and execute daily operations to ensure smooth service.
• Review the daily list of VIP arrivals and in‑house guests to ensure their rooms are properly prepared upon arrival.
• Provide a warm and personalized welcome, addressing guests by name and anticipating their needs.
• Assist in the coordination and execution of laundry services, along with daily runs for any items requested by a guest.
• Efficiently deliver all room service and hospitality orders to different floors of the hotel in a professional and timely fashion.
• Arrange amenities based on guests’ needs, including personal services such as styling, haircutting, manicure, massages, etc.
• Serve meals, snacks, tea, hors d’oeuvres, cocktails, and other food and beverage items in guest suites to provide outstanding service.
• Assist with unpacking, organizing, and maintenance of guests’ wardrobe, polishing shoes, spot removals, brushing, pressing, or performing minor repairs upon request.
• Ensure rooms are well‑stocked with amenities, uphold cleanliness standards, and maintain the VIP suites per specifications while communicating with necessary departments.
• Respond promptly and professionally to any guest complaints or concerns, maintaining confidentiality and professionalism.
• Ensure compliance with brand standards, hotel policies, and guest service procedures.
• Perform other duties as assigned by management.

• Bachelor’s degree is preferred.
• At least 2 years of experience as a Butler, housekeeping, Maitre d’, or Server in a luxury or fine‑dine environment.
• Knowledgeable and proficient in all aspects of food & beverage and personal valet services.

• Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast‑paced environment.
• Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
• Proficiency in basic computer skills, including scheduling software and point‑of‑sale systems.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required.
• Commitment to upholding the highest standards of customer service, professionalism, and integrity.

• Ability to stand for extended periods and work in a fast‑paced environment.
• Endurance to withstand long hours of standing, walking, and repetitive motions.
• Ability to lift and carry objects weighing up to 50 pounds.
• Flexibility to bend, stoop, reach, and perform physical tasks.
• Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.

Cipriani is an equal opportunity employer.