Assistant Front Office Manager

Assistant Front Office Manager – The Overview

We need an exceptional and passionate Assistant Front Office Manager to join our team and support the Director and Assistant Director of Front Office. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience!

Generator is redefining social hospitality. Born in London, we’ve grown into a global brand with culturally connected spaces across Europe and beyond. Recognized as one of Fast Company’s Top 50 Most Innovative Companies globally, we continue to challenge convention, evolve constantly, and raise the bar within our industry.

Backed by Brookfield, we are entering an exciting new phase of growth, with the scale and stability to strengthen our global position. At our core, we create safe, vibrant, and seriously social spaces inspired by the cities we call home – all driven by one simple mission: BE YOURSELF.

Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside – with its two‑story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience.

Recently updated but retaining its historical charm, the Paramount Hotel is standing out – as the only hotel near Broadway NYC with genuine personality.

• Supporting and reporting into the Assistant Director of Front Office
• To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings
• To respond to all customer issues/complaints in a caring and empathetic manner. Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations
• To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the Training Schedule issued by your Manager
• To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained. Follow up with any staff on any areas that need improving
• Attend FLSD training and pass on-site test for property

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

• Outgoing, bubbly personality with a real passion for your role
• A positive approach, excellent organizational skills, and a passion for producing high quality customer care
• Strong team player with excellent communication skills
• Ability to work in a fast‑paced environment
• Passionate for hospitality and the youth travel market
• Strong leadership skills with ability to coach, mentor, train and develop crew members
• Fluent in English and knowledge of a second language is desirable
• Hands‑on experience
• Available to work as reasonably needed in line with business requirements

• At least one year’s previous Reception Supervisory experience
• Previous experience in leading and motivating a team
• Competent level of IT proficiency

• 9 holidays
• Medical + Dental + Vision (subsidised contributions)
• Life & Disability (employer paid)
• Paid sick leave (56 hours per calendar year)
• Paid vacation (80 hours per calendar year)
• Commuter benefits
• Voluntary products:
  Voluntary Life, Legal Shield/d, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA

Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I‑9) at the start of employment. This position does not offer sponsorship of Work Visas.

Generator is an Equal Opportunity Employer and Drug Free Work Place.