Hotel Supervisor - Point Place Casino Hotel

Hotel Front Desk Supervisor

Join our team as a Hotel Front Desk Supervisor at Point Place Casino, where no two days are the same! You'll be the go-to person for keeping things running smoothly—coordinating team schedules, solving guest issues with a smile, ensuring seamless communication across departments, and making sure every guest feels like a VIP. From managing systems and supplies to prepping for exciting group arrivals, you'll play a key role in delivering a top-tier hotel experience.

If you love leading a team, staying organized, and creating memorable stays, we'd love to meet you!

• Effectively schedules team members (when call outs occur) to ensure sufficient front desk coverage at all times.
• Ensures front desk team members maintain complete knowledge of and follow all enterprise and departmental policies and procedures.
• Maintains sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner.
• Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (i.e. L.M.S., Electronic Keys, TV System, Datamagin, and Telephone System).
• Informs operations manager on duty of any necessary information, including VIPs staying at the hotel.
• Ensures all areas, including housekeeping and laundry attendants are working properly in the absence of other hotel supervisors, or hotel manager.
• Interacts with guests effectively answering questions, solving problems, and handling complaints.
• Has a close working relationship with all other hotel functions: PBX/Reservations, Housekeeping, Guest Services, to ensure proper interaction of each area, lending itself to a complete guest experience.
• Reviews non-zero balance report on a regular basis.
• Prepares hotel and group sales groups and group information prior to group arrival.
• Works closely with the casino hosts to make certain blocks and rooming lists are up to date.
• Aids in the preparation of hotel and group sales groups and group information prior to group arrival as needed.
• Effectively ensures that rooms have been cleaned properly and inspected.
• Pre-blocks bus groups and other groups with priority.
• Makes sure housekeeping receives rooming lists for VIPs, and bus groups on day of arrival.
• Ensure housekeeping is aware of all no show rooms and casino sellout rooms prior to 8:00am.

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like Y  Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.

Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

• Must have at least a 2 year college degree.
• Must have experience in a leadership role.
• Hotel front desk experience required.
• Must have computer experience.
• Must possess excellent communication and leadership skills.
• Ability to stand/walk for long periods of time and lift up to 31-40 pounds.

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
• Affordable housing for eligible team members (based on availability)
• * Housing has limited availability…