Guest Service Agent - Midtown

Equal Opportunity Employer. EOE, including disability/vets.

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check‑in and check‑out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Deliver a warm welcome: Greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check‑out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up‑selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of Hospitality, acting with Integrity and always doing the right thing, inspiring others through Leadership, a belief that Teamwork drives the best outcomes, a sense of Ownership and accountability, and a focus on the Now, bringing urgency and discipline to every moment.

We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through the Go Hilton travel program.
• Own a piece of Hilton – Through the employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – A single, compassionate point of contact for both practical support and emotional care during times of loss.
• Mental health resources – Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members.
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – Health plans that cover checkups, dental cleanings, glasses, and more for you and your family.
• Financial security for your future – Retirement plans to help you save for what’s next.

Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.