Guest Service Agent - Conrad

The stunning Forbes 4‑Star Conrad New York is looking for a Guest Service Agent to join the Front Office Team. This position is based in Lower Manhattan, New York and offers the opportunity to work in a luxurious flagship hotel featuring 463 rooms, 30,000 square feet of banquet space, and three food and beverage outlets, including a 3‑meal restaurant, rooftop bar, and in‑room dining.

As a Guest Service Agent
, you will create memorable experiences for every guest, ensuring seamless check‑in and check‑out, showcasing the hotel’s offerings, and providing exceptional hospitality.

• Deliver a warm welcome: greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check‑out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately.
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: use up‑selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• Focus on the present, bringing urgency and discipline to every moment.

• Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through the Go Hilton travel program.
• Own a piece of Hilton – through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount.
• Paid parental leave – family matters. We offer paid leave for eligible team members, including partners and adoptive parents.
• Personalized caregiving support – access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for practical support and emotional care.
• Mental health resources – eligible team members can access free counseling and support through our Employee Assistance Program (EAP).
• Generous paid time off (PTO) – recharge, relax, and take time for what matters most.
• Health & welfare benefits – from checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – our retirement plans make it easier to save for what’s next.
• Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.