Guest Service Supervisor | Homewood Suites Hilton Midtown NY

Guest Service Supervisor | Homewood Suites by Hilton Midtown | New York, NY

Job Category
:
Front Desk

Requisition Number
: GUEST
019200

• Full-Time
• Rate : $22 USD per hour

Showing 1 location

Homewood Suites NYC
312 W 37th St
New York, NY 10018, USA

You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

Here are a few other tasks you’ll be responsible for on a daily basis:

• Our fast‑paced environment requires that you communicate clearly and demonstrate a high level of professionalism.
• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Stepping in to complete daily hotel front desk tasks.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork:
  Cash drawer, deposits, reconciling credit cards and submitting batches.

We’re looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted—you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything‑but‑standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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