Director of Operations

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Director of Operations

New York, NY - On-Site, In Person Position

This role is with a well-regarded hotel in New York, NY. While we can't share the hotel's name upfront to maintain confidentiality, we're excited to tell you more as we move forward in the process. Thank you for your understanding! This position is on-site, in person located in New York, NY.

This position will be directed and supervised by the General Manager. The primary responsibilities for this position are focused on overseeing and managing Housekeeping and Front Office operations, including routine operational tasks and directing and supervising the Operations Managers and other team members assignments. The Director of Operations also conducts weekly staff meetings, weekly training sessions presented by Managers, and review of previous future sales and operations efforts.

This role also ensures guest satisfaction and the efficient operation of the Hotel by serving a direct back-up to the General Manager in their absence. The role assists the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, Guest Satisfaction, and development of Associates. Other duties may be assigned as required by the business and/or training for career advancement.

• Approach all encounters with Guests and Associates in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the Hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Rebel Hotel Company's dress code and wearing a nametag when working (per brand standards).
• Comply and ensure adherence to Rebel Hotel Company standards and regulations to encourage safe and efficient hotel operations.
• Maintains the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments.
• Use competencies from Rebel and Brand training materials to develop self in all operational departments.
• Work with Department Heads to gain a good understanding of each position and how it affects the operation of the Hotel.
• Assist in creating an environment where Associates make empowered decisions to ensure Guest Satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office.
• Ensure compliance with Union regulations is maintained.
• Keep up to date with all Union changes and agreements.
• Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required MOD coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• As needed, assist the General Manager in recruiting, hiring and training for Guest Services based on occupancy.
• Participate in weekly meetings with Front Office to address oversell settings and react accordingly.
• Assist in creating a positive team-oriented environment that focuses on the guest, through Associate development and motivation.
• Assist the General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and / or weekly inspection of rooms with the Property Engineer.
• Ensure that Associates are always attentive, friendly, courteous and efficient in their interactions with Guests, Management and all other Associates.
• Be familiar with SOPs in all operations departments.
• Maintain a professional working relationship and promote open lines of communication with Managers, Associates and other departments.
• Ensure that all Associates receive fair and equitable treatment according to Rebel Hotel Company SOPs.
• Complete required corporate training modules and become certified to train those as required.
• Be in the public areas during peak times, greeting Guests and offering assistance as needed.
• Maintain procedures for handling of the Hotel safe specifically with regard to security.
• Attend all scheduled meetings that take place on the property when you are scheduled.

• At least five years of progressive managerial experience in the Rooms Department to encompass both Housekeeping and Front Office operations.
• At least 2-years of experience in a role as department head or 4-years of experience as an assistant department head of a unionized housekeeping department.
• Experience working with Hotel Unions.
• Must be proficient in Windows…