Front Desk Agent

Job Details

Location: Hotel Indigo FiDi, New York, NY 10006
Position Type: Full Time
Salary Range: $22.00 - $23.00 hourly
Job Category: Hospitality - Hotel

The Front Desk Agent provides front desk services to guests in a friendly, efficient, and professional manner.

• Greets guests and checks them into the hotel following established procedures, ensuring all necessary information is received and entered into the computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, and directing guests to rooms and other areas.
• Responds to guest questions in person or over the phone in a courteous and professional manner; provides information including directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems or complaints, using best judgement or referring to management when necessary.
• Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
• Makes and confirms reservations for future hotel guests, assuring room availability, obtaining all necessary guest and credit card information, and informing guests of hotel policies regarding reservation cancellation.
• Checks guests out of the hotel following established procedures, computing bills, collecting payment, and providing guests with necessary paperwork.
• Maintains front desk area in a clean and orderly fashion.
• Possesses and maintains thorough knowledge of the hotel and area attractions.
• Completes all necessary paperwork, maintains files and records.
• Performs clerical duties such as filing, photocopying, faxing, and mailing.
• Performs other related duties as assigned by management.

• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and enthusiasm to work within changing priorities
• Acute attention to detail
• Strong organizational, problem‑solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Effective communication with people at all levels and from various backgrounds
• Bilingual skills a plus

Prior experience in the hospitality industry or equivalent preferred.

• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity: Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability: Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

• Continually required to stand, walk, bend, and reach.
• Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment.
• Occasionally required to lift/push/carry items up to 25 lbs.

Salary: $22.00 - $23.00 per hour.

• Medical, Dental, and Vision Insurance
• Voluntary Short‑Term and Long‑Term Disability
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required sick pay
• 8 Paid Holidays
• Hotel discounts by brand