Revenue Manager

Description

General Duties:

• Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memo, oral instructions, etc. All of which go to make up the essential functions of this job.
• Properly convey rate and package information within approved limits to maximize and protect overall resort revenue yields.
• Maintain a clean and organized workspace.
• Essential and professional use of telephone service with use of proper telephone etiquette I regards to service industry.
• Complete various correspondences when warranted.
• Continuous training with the property management system and amenities reservations systems.
• Work with the Yield Committee to establish and implement pricing, yield, and selling strategies for the resort, based on market factors and company guidelines.
• Active participation in all pricing decisions for transient, group, and wholesale segments.
• Build all rate plans and seasons in a spreadsheet for approval. Build all rate plans and seasons in the Property Management System.
• Formulate transient and group inventory restrictions and pricing strategies for all distribution channels designed to maximize revenue from a rate and occupancy perspective.
• Ensure pricing across all channels and market segments have rate parity.
• Generate and distribute daily, weekly, monthly, quarterly revenue management reports and present results from all segments including internet channels.
• Analyze end‑of‑month reports and put together revenue management recap for the revenue management committee.
• Prepare quarterly presentation or reports for the Yield Committee showing progress toward the budgeted goals.
• Optimize Rev Par by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix.
• Establish goals to consistently achieve or exceed forecasts for room revenue, occupancy, ADR, and Rev Par.
• Assist in preparing the weekly Revenue Strategy Meetings (yield). Prepare agenda, critiques, tracking, competitive analysis and future strategy recommendations for presentation.
• Ensure No Show and Late Cancellations are charged and processed.
• Attend Group Sales and Coordination meetings to discuss group pick‑up and leads.
• Assist in managing the hotel distribution channels.
• Assist in managing the hotel property management system yield program.
• Assist Group Sales Managers with review of prospect business falling outside pattern requirements, meeting space to room requirement ratios, and ADR requirements for overall group profitability versus transient profitability to determine if a piece of business should be considered.
• Identify soft spots and communicate to the Revenue Management Committee to develop slow‑period initiatives during off‑peak time periods.
• Adjust rates and hotel inventory based upon room demand, current reservations, historical data, forecasting, and competitive rate analysis.
• Conduct ongoing competitor price/product analysis to ensure proper rate position/product offering relative to competition. Access available competitive data and identify opportunities to systematically use data to increase revenue.
• Identify and address business process and execution short‑falls.
• Develop process to identify pricing errors, make pricing changes, and predict the impact of pricing/discounting decisions. Generate exception reports to quickly identify pricing and discounting errors and opportunities.
• Analyze and recommend the most responsive market segments to target discounts and promotions towards.
• Assist the Director of Revenue Management in preparing the Monthly Forecast, as well as the yearly Budget and Marketing Plan.
• Represent Horseshoe Bay Resort in a professional manner to clients and potential clients at every opportunity.
• Maintain proper lines of communication with all departments to ensure that all details are communicated.
• Develop working knowledge of all departments, the Resort, and its amenities.
• Develop working knowledge of the competition.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,…