Guest Services Agent​/Night Auditor

Position: Guest Services Agent / Night Auditor
Location: New York

## Guest Services Agent / Night Auditor Apply locations:
Four Points by Sheraton - Flushing time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 31, 2026 (15 days left to apply) job requisition :
R0032180#
** City, State:
** Flushing, New York
*
* Title:

** Guest Service Agent / Night Auditor
*
* Location:

*
* * Flushing, NY
*** FLSA:
*** Non-Exempt
*** Status:
*** Full-time.
**
* Reports to:

** Front Office Manager
** Pay Range:** *$21.00/hour
**
* Job Summary:

** The Guest Service Agent / Night Auditor is responsible for delivering exceptional guest service while supporting the hotel's front office operations during both daytime and overnight shifts. This dual-role position ensures efficient check-in and check-out processes, maintains accurate guest records, processes reservations and payments, and performs nightly auditing and bookkeeping functions to reconcile daily financial transactions. The role helps ensure a seamless guest experience while maintaining the accuracy of hotel records and supporting safe, efficient hotel operations.
** Essential Functions and Duties:
*** Greet, register, and assign rooms to guests in a friendly and professional manner.
* Verify payment methods, process credit authorizations, collect payments, and issue receipts.
* Maintain accurate guest accounts, room availability, and reservation records using the property management system.
* Make, modify, and confirm guest reservations.
* Process guest check-outs, review folios, collect payments, and resolve billing discrepancies.
* Post charges for rooms, food, beverages, and other hotel services.
* Perform basic bookkeeping functions, including balancing cash drawers and reconciling financial transactions.
* Complete nightly audit procedures by balancing daily receipts, verifying revenue postings, and closing the business day.
* Conduct income audits and prepare required daily financial reports.
* Answer telephone calls promptly, relay guest messages, and respond to guest inquiries and requests.
* Provide guests with information regarding hotel amenities, services, and local attractions.
* Coordinate with housekeeping, maintenance, and other departments to promptly address guest needs and operational issues.
* Issue room keys and provide guests with appropriate hotel information and directions.
* Document guest feedback, service issues, and incidents, escalating concerns to management as appropriate.
* Perform nightly "bucket checks" and other audit procedures to ensure compliance with hotel standards.
* Monitor hotel activity during overnight shifts to promote guest safety, security, and property protection.
* Maintain a clean, organized, and professional front desk area.
* Follow all hotel policies, procedures, and brand standards while providing exceptional guest service.
* Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
*** Required Experience, Education, and

Skills:

*** Previous experience in a hotel front desk or guest service role preferred.
* Strong customer service and communication skills to interact effectively with guests and staff.
* Proficiency in using property management systems and basic office software (e.g., Word, Excel).
* Ability to handle cash transactions and perform basic bookkeeping tasks.
* Excellent problem-solving abilities to resolve guest issues efficiently.
* Strong organizational skills with attention to detail in managing guest reservations and records.
* Ability to work independently and follow established hotel policies and procedures.
** Work Environment:
*** Primarily indoor work within the hotel’s front desk and lobby areas.
* Requires standing and walking for long periods throughout the shift.
* Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
* Flexible schedule required, including availability for evening, weekend, and holiday shifts.
* Frequent use of a computer and telephone, interacting with guests and team members.
** Other Duties:
** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are…