Telecom Attendant Substitute

Telecom Attendant Substitute Location

Inter Continental Times Square, New York, NY

Hourly: $32.86 – $43.81 per hour

The Communications Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service.

• Promptly answer telephone calls in a positive and clear voice with standard greeting.
• Be familiar with the operation and function of the PBX system.
• Listen to ascertain the correct extension and accurately transfer the call.
• Record accurate messages and recall them for guests as requested by reading and verbally reciting messages.
• Receive wake up call information, input cautiously into the automated wake‑up system and verbally confirm time to guest.
• Be familiar with the operation of the resort two‑way radio communication system.
• Act as a dispatcher for security, guest services and property operations employees.
• Provide timely information via paging system and two‑way radios to employees in response to emergencies and guest requests such as plumbing problems, shuttle service, etc.
• Briefly answer basic inquiries (e.g., time, extension numbers, outlet hours, etc.).
• Operate facsimile to send and receive; operate photocopier.
• Shop competition for rates and availability.
• Remain calm and polite, especially during emergency situations and/or heavy resort activity.
• Be knowledgeable of resort emergency procedures and be part of them.
• Complete guest callback and ensure all guest questions are answered correctly and concerns followed up and resolved.
• Assist front desk associates as needed.
• Perform other duties as requested by supervisor.
• Maintain a clean and safe work environment.
• Clock out at end of shift and depart property until next scheduled shift.

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and willing to work long hours when required.
• Sedentary work, able to lift up to 10 pounds occasionally.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication with all levels of employees and guests.
• Strong listening skills and ability to clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with hotel scheduling.
• Maintain high standards of personal appearance and grooming, including wearing proper uniform and name tag.
• Comply with hotel standards and regulations to ensure safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Effective in handling problems, anticipating, preventing, identifying, and solving them as necessary.
• Able to understand and apply complex information from various sources to meet objectives.
• Able to cross‑train in other hotel related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.