Guest Service Agent

Location: New York

## Guest Service Agent Apply locations:
Resorts World New Yorktime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
August 15, 2026 (30+ days left to apply) job requisition :
JR-02751#
** Job Responsibilities
** The
** Guest Services Agen
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* * at Resort World New York City must assume a pivotal role in each and every logistical operation relating directly and indirectly to overall guest satisfaction and the ultimate success of the Hotel.  Given the integral nature of the position, the guest service agent’s demeanor must be reflective, at all times, of the highest standards of professionalism.  A consistently positive attitude, knowledge of all facets of the operation and attention to detail are traits which our agents are required to have.
** License Level:
** This is a non-gaming position.
** Essential Duties
*** Maintain standards of a 5-star service.
* Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
* Book guest accommodations, room, show or restaurant reservations in accordance with current procedures.
* Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
* Communicates with guest’s/guest relations.
* Handles complaints and angry guests.
* Presents any messages or packages.
* Presents the keys and offers bell attendant assistance. Explains Hotel services if bell assistance is declined or not available.
* Follow-up calls to the guest’s room to ensure satisfaction.
* Checks guests in and out of the Hotel.
* Offers a sincere greeting before the guest reaches the desk and ascertains the satisfaction of the guest’s stay.
* Aids in arranging transportation.
* Ensures that the guest is happy and departs satisfied.
* Thanks the guest for staying with us and offering an expression of a return visit.
* Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.
* Handles assigned bank properly and performs account postings.
* Performs other tasks as assigned.
** Core Competencies
*** Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
* Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
* Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
* Demonstrates the courage and initiative to present new ideas and perspective to create positive results
* Exhibits respectful consideration of viewpoints, situations and others
* Puts the guest at the forefront of every decision
** Work/Educational Experience
*** Must be 21 years or older
* High school diploma. GED, or relevant experience
* Prior experience in guest service preferred.
* Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
** Essential Requirements
** To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Good communication skills.
* Attention to detail and organizational skills.
* Guest service oriented.
* Ability to function in a noisy, hectic and crowed environment.
* Ability to handle numerous duties simultaneously.
* Flexible to work schedules.
* Willing to work as a team member.
* Comfortable interacting and engaging in conversation.
* Ability to do multiple tasks.
* Patience.
* Can adapt under stress, flexible.
* Utilize good common sense.
* Physical and Mental Demands:
* The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also…