Flier Experience Associate - Manhattan Seasonal

Job Overview

This is a temporary, full-time position.

We are seeking a dynamic and service-oriented Flier Experience Associate to join the BLADE team. In this guest-facing role, you will be the face of the brand, delivering exceptional hospitality and seamless service throughout every step of the flier journey. From greeting guests and managing check-ins to coordinating ground transportation and anticipating individual preferences, this role is key to creating a premium, personalized travel experience.

The ideal candidate thrives in a fast-paced environment, exudes professionalism and warmth, and is passionate about delivering best-in-class service with meticulous attention to detail.

• Act as an ambassador of the brand by providing guests any reservation updates, pertinent information, lists of BLADE amenities, ground transport recommendations, etc. as needed
• Confirm all necessary information (using electronic tablets) such as passenger lists, flight status, as well as any other item that may support efficient and timely check-in processes
• Offer and serve refreshments to passengers before and after flight
• Manage inventory orders and ensure that the station is appropriately stocked with FX related materials
• Ensure that any guest preferences are recorded on the passenger profile and are well introduced to the appropriate departments for follow-up
• Direct or escort guests to their aircraft or ground transportation and provide help with luggage
• Quickly adapt to nuances of working at different BLADE stations
• Respond promptly and tactfully to any guest request or complaint that may arise
• Make sure any irregularities and discrepancies are recorded on the departmental Slack channel and brought to the attention of the appropriate team leader
• Exhibit high levels of discretion by keeping all flier, guest, and company data confidential
• Organize and maintain the front desk/counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures
• Familiarize yourself with all BLADE services and departments, to be able to address, assist and actively upsell to guests
• Prioritize safety in everything you do and report all incidents immediately to senior management
• Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land

• Two years experience is a customer service role
• Must be over 18 years old
• Must be able to commute to Hudson Yards via mass transit or have your own transportation
• Ability to work a flexible schedule from 5/11/26 to 9/11/26 including; on-call rotations, Saturdays & Sundays, early mornings, evenings, and holidays
• Possesses great communication skills, with the ability to present and speak with confidence and attention to detail
• Ability to perform with grace under pressure
• Ability to be sensitive to cultural nuances
• Outdoor Work:
  The majority of the work takes place outdoors on the airport ramp or cargo areas, exposed to various weather conditions
• Regularly required to stoop, kneel, bend, crouch
• Must be able to stand for extended periods of time
• Must be able to lift up to 50lbs as required
• Prior experience in a luxury environment is a huge plus
• Prior experience at a front desk at a hotel, restaurant, spa/fitness center highly preferred

You will receive a base salary at the rate of $25-$35/hour, less all applicable deductions and with holdings. Such salary will be paid in accordance with the Company’s regular payroll practice.

Classification:
As a non-exempt employee, you will be eligible for overtime as per state guidelines.