PBX Operator

PBX Operator

Location:

New York, NY

Pay Range: $25.46 - $29.46 hourly

FLSA:
Non-Exempt

Employment Type:

Full-Time

Reports to:

Front Office Manager

The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously and professionally while adhering to the hotel's standard operating procedures. This role ensures calls are directed appropriately and provides exceptional service to guests and associates.

• Greet guests and associates with a friendly, service-oriented approach.
• Answer all calls promptly and courteously, ensuring efficient service.
• Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.
• Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
• Deliver messages accurately and maintain guest privacy at all times.
• Provide accurate directions to the hotel and information about the local area.
• Be familiar with hotel emergency procedures and VIP guest protocols.
• Serve as the radio dispatcher and follow proper radio and paging procedures.
• Record and follow up on all guest requests, ensuring timely completion.
• Process wake‑up calls and maintain the filing system for guest registration cards.
• Complete daily shift checklist.
• Provide cross‑training in Guest Service Agent, Reservations and serve as back‑up to the front desk or other administrative positions within the front office as needed and scheduled.
• Maintain regular attendance, consistently be on time, and observe prescribed work, break and meal periods in compliance with standards.
• Follow all company policies and procedures; report accidents, injuries and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional; wear proper uniform at all times in accordance with the Standards of Appearance.
• Attend required meetings and training sessions.

• One month of related experience or training in a similar role.
• Ability to maintain guest privacy and handle confidential information.
• Excellent communication and organizational skills.

This role involves frequent interaction with guests and team members in a busy hotel setting. It requires long periods of sitting and using a telephone system; being able to lift and carry up to 20 lbs occasionally; and standing, sitting and walking for long periods throughout the shift. Must be available to work various shifts, including evenings, weekends, and holidays as needed.

Other duties may be assigned at any time with or without notice. This description is not designed to be a comprehensive listing of all activities required for the role.

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Reasonable accommodations will be made for disabled team members. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.