Assistant Rooms Manager

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose:
to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

• Complimentary meal during shift
• Paid medical days and paid personal days
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 30 days after joining
• Tuition reimbursement program
• 2023, 2024, 2025 and 2026 Great Place to Work Certified

Salary Range: $60,000 - $65,000 plus upselling commission.

As an Assistant Rooms Manager , responsible for the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals to ensure the smooth and efficient running of all operational aspects of the Rooms Division.

• Ensures that all services offered to guests are always available and carried out with efficiency and courtesy in accordance with guidelines established and documented in the Departmental Operations Manual.
• Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue.
• Meets and welcomes regular and VIP guests in line with the directive of a personalized guest experience.
• Liaises closely with all Department Heads to ensure accurate and prompt handling of incoming groups, VIPs and guests.
• Periodically inspects all hotel areas and building premises to ensure cleanliness and comfort for hotel guests are maintained and that all standards of amenities and touches are provided in rooms and public areas.
• Coordinates all activities related to the achievement of guest satisfaction.
• Monitors and analyses the activities and business trends of competitor hotels on a regular basis.
• Maintains a close relationship with travel agencies, local business groups and airlines.
• Plans and implements effective upselling activities to ensure maximum room revenue through effective rate management.
• Entertains frequent and potential customers.

• Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
• Responsible for the smooth function of the Division’s administration, maintaining all hotel records and forms.
• Ensures guest history files are maintained and kept up-to-date at all times.
• Ensures the ongoing maintenance of the Guest Experience Management.
• Responsible for preparing the annual Rooms Business Plan, ensuring Divisional Objectives fully address the business objectives of the Hotel and the needs of associates.

• Exercises efficient Payroll Management / Resources allocation through the establishment of a flexible workforce throughout the Room Division. This will be based on the principles of a flexible associate base (Full Time & Part-Time associates), multi-skilling and multi-tasking.
• Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual.
• Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within…