Lobby Host Overnight Relief - Front Desk Agent

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamicLobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.

Benefits

• Medical, Dental, Vision
• 401K - after one year
• Tuition Reimbursement

Responsibilities

• Always treat guests with courtesy and respect in a variety of situations.
• Honesty & Integrity.
• Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.
• Responds to guest complaints promptly and professionally.
• Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.
• Establishes and develops long term customer relationships providing value and profitability.
• Enhances our guests’ stay by creating an inviting atmosphere.
• Coordinates and multi-tasks job duties in an active environment.
• Assists with summoning the third-party valet service to park guests’ vehicles.
• Assists with summoning cabs for guests and clients.
• Maintains eye contact with guests.
• Usage of Guest’s name during conversation.
• Always greets guests in a friendly manner.
• Speaks in clear and discreet sentences.
• Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
• Opens vehicle doors and greet guests.
• Uses the guest’s name whenever possible and maintains a professional demeanor at all times.

Check Inand Check Out Services

• Assists guests with kiosk check-in.
• Enters information such as arrival alerts and messages.
• Corrects inaccuracies and discrepancies on guest accounts.
• Posts charges to guest accounts.
• Completes daily high balance checks.
• Checks groups and tours in and out.
• Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
• Updates all guest profiles with correct billing information, preferences, special requests, etc.

Luggage Assistance

• Assist arriving guests with luggage upon entering and exiting the building.
• Escort guests to their room and handles luggage.
• Secure and stores luggage for guests.
• Retrieve luggage for departing guests.
• Lifts luggage and uses bell carts to assist guests.

Arrival and Room Moves

• Escort guests to their room with luggage.
• Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.
• Conduct guest’s orientation of outlets, fitness center, general area attractions, etc.
• Coordinate with Front Desk in regards to room moves.

Guest Interactions

• Maintains good posture when interacting and greeting guests.
• Assists and coordinates with Front Desk for any special requests.
• Familiarizes themselves with all VIPs and Arrivals
• Assists with guest requests, errands, deliveries, etc.

Guest Store

• General Store maintenance.
• Conduct sales within the General Store.
• Understand the product within the General Store and have the ability to speak to the product.
• Report inventory monthly on all stock/product.

Guest Service Relations

• Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)
• Provides Concierge services to guests.
• Investigates guest charges to resolve guest complaints.
• Checks messages and mail.
• Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.
• Up-sell rooms where possible according to established procedures to maximize revenues.
• Assists with guest luggage to and from the room when needed.
• Deliver packages (mail, faxes etc.) to guest room when needed.
• Assists in calling and retrieving cabs for guests upon request.
• Any other requests of duties from management.

Reconciliation

• Balance cash daily.
• Deposit received cash in safe and return personal…