Senior Director, Hospitality

Position Summary: As a Senior Director, Hospitality, you are the strategic and executional lead for client hospitality programs, responsible for designing, developing, and delivering best-in-class experiences that drive meaningful business impact. You bring deep expertise in hospitality, events, and experiential environments, combining strong industry relationships with creative thinking to build differentiated, high-quality programs.

You partner closely with Account teams to shape strategies that align with client objectives, while leading the end-to-end execution of those programs. You serve as both a subject matter expert and operator bringing ideas to life through strong vendor partnerships, disciplined planning, and operational excellence.

This role requires a balance of strategic thinking, creative ideation, and hands-on leadership, with a focus on delivering seamless experiences that strengthen client relationships and unlock new opportunities for growth.

Hospitality Strategy & Experience Design

• Lead the development of client hospitality strategies, including annual hosting plans and event calendars aligned to business objectives.
• Identify and recommend high-impact hospitality opportunities, experiences, and environments that drive client engagement and brand impact.
• Bring forward innovative, culturally relevant ideas that elevate the quality and uniqueness of hospitality programs.
• Conduct event portfolio analysis to inform strategic recommendations and optimize program performance.

• Oversee end-to-end planning and execution of hospitality experiences, ensuring programs are delivered with excellence from concept through recap.
• Lead the design and development of event concepts, branding, guest experience, and on-site execution plans.
• Provide on-site leadership for key events, ensuring seamless delivery and high-quality execution.
• Ensure all experiences are aligned to client expectations, brand standards, and program goals.

• Build and maintain strong client relationships, serving as a trusted partner on hospitality strategy and execution.
• Partner with Account teams to align hospitality programs with broader account goals and growth opportunities.
• Contribute to identifying opportunities to expand scope, deepen partnerships, and drive incremental revenue.
• Ensure hospitality efforts are connected to overall sponsorship, marketing, and business strategies.

• Leverage deep vendor relationships across venues, hotels, catering, transportation, and experiential production partners to deliver best-in-class experiences.
• Negotiate contracts and secure services that align with both creative ambition and financial parameters.
• Collaborate closely with experiential production teams and other internal resources to bring complex programs to life.
• Manage vendor performance to ensure accountability, quality, and consistency across all programs.

• Develop, manage, and reconcile budgets across hospitality programs with strong financial discipline.
• Provide clients with ongoing visibility into budgets, forecasting, and program performance.
• Lead ROI tracking and measurement efforts to evaluate program effectiveness and inform future planning.
• Ensure scope is well-managed and opportunities for efficiency or optimization are identified.

• Lead and mentor hospitality team members, ensuring high standards of execution and client service.
• Manage internal resources and cross-functional teams to deliver programs at the highest level.
• Establish and reinforce best practices, tools, and workflows to improve efficiency and consistency.
• Contribute to a culture of collaboration, accountability, and excellence across teams.

• Bachelor's degree required
• 6-8+ years of experience in hospitality, event planning, experiential marketing, or related field
• Proven experience leading high-level corporate hospitality programs and events
• Experience managing client relationships, vendors, budgets, and cross-functional teams
• Strong vendor…