Hospitality Manager & Assistant General Manager

Job Details

Job Location:

Chelsea Piers Fitness
- Hudson Square
- New York, NY 10014

Salary Range: $65,000.00 - $75,000.00 Salary/year

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community. Our Hospitality Team is the heartbeat of our brand – setting the tone for every workout, every recovery session, and every member interaction. The Hospitality Manager plays a critical leadership role in shaping that experience every single day.

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation and community. As the leader of our Hospitality Team, you are responsible for setting the tone of the club and ensuring every member interaction reflects our five-star service standards. This is a highly visible, hands‑on leadership role and a key partner to the General Manager.

You’ll coach and develop associates, drive operational excellence, and create a culture of accountability, warmth and professionalism. Your impact will be felt across the entire club – influencing member retention, team engagement and overall business performance. If you’re a natural leader who thrives in fast‑paced environments, loves developing people and takes pride in delivering luxury‑level hospitality, we want to meet you.

Our newest location, opening in Hudson Square this fall, is a 50,000 sq‑ft facility spanning three floors in the heart of downtown Manhattan, just steps from the West Village and Greenwich Village. The club will feature four boutique fitness studios, a full‑service Recovery Suite, and an expansive Member Lounge for co‑working and community events. This is a unique opportunity to lead our Hudson Square founding team – setting the tone for hospitality, mentoring a brand‑new staff, and shaping what this club means to its members from day one.

• You’ll Make Someone’s Day – every shift is a chance to do purpose‑driven work and help someone feel seen, supported, and successful.
• You’ll Play As A Team – we win together and support each other every day.
• You’ll Experience Pathways for Growth – when you pay attention to the details and take ownership of your responsibilities, you open the door to opportunities across the organization.
• It’s Fun – employees receive a complimentary all‑access membership to Chelsea Piers Fitness plus discounts on in‑club services.

The responsibilities and duties described here are representative of those the Hospitality Manager must perform. This is not a comprehensive list and other duties may be assigned.

• Deliver and model exceptional hospitality in line with our High Five standards for every member and guest
• Lead by example on the floor with high visibility, energy and professionalism
• Champion Chelsea Piers Fitness brand knowledge, policies and service expectations
• Foster a welcoming, polished and secure club environment
• Act as a trusted partner and operational right hand to the General Manager
• Take initiative to solve problems, improve processes and elevate the member experience

• Conduct daily walk‑through of the facility to ensure proper working conditions
• Be available at all times to communicate with staff and deal with emergency issues
• Ensure equipment and facility are safe and in compliance with all regulations
• Encourage member rapport by being visible and interacting with members regularly
• Ensure excellent communication with both members and internal staff on all member programs and needs
• Monitor Medallia:
  Regularly review feedback and reply to outstanding member responses. Take appropriate actions based on feedback received from members regarding sharing/escalating key…