Conference Center Planner

Rapport

Salary: $76000 - $80000 / year

Rapport, a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Conference Center Planner is responsible for the full-service planning and execution of meetings in the Conference Center. This role interacts daily with VIP clients and executive leadership and is highly client-focused, requiring refined communication, a white‑glove service approach, and exceptional organizational and problem‑solving skills.

All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.

• Deliver a high‑touch, luxury hospitality client experience
• Serve as the single point of contact for all meeting planning and execution, including catering, audiovisual, setup, facilities, and materials
• Send daily meeting confirmations through the reservations system
• Identify and resolve room booking conflicts in collaboration with the reservations team
• Proactively schedule planning meetings, walkthroughs, and follow‑ups with meeting hosts
• Coordinate audiovisual, food and beverage, room setups, signage, materials, and special requests
• Obtain proper approvals and billing information for event‑related expenses
• Communicate effectively with internal departments throughout planning and execution
• Assist with bookings and document all requirements in the reservations system
• Create and distribute work orders
• Provide utilization and Conference Center reports upon request
• Support senior planners during high‑profile events
• Produce accurate floor plans, event resumes, and BEOs
• Participate in planning, pre‑conference, and post‑conference meetings
• Troubleshoot guest and team requests
• Conduct room checks prior to meetings
• Maintain positive client and vendor relationships
• Demonstrate knowledge of Conference Center SOPs
• Adapt to rapidly changing priorities
• Maintain flexible availability including evenings and weekends

• Luxury hospitality expertise and client‑centric mindset
• Strong organization and multitasking skills
• Attention to detail and policy recall
• Meeting planning skills
• Positive and collaborative attitude
• Strategic, solution‑oriented thinking
• Excellent written and verbal communication
• Creative event development
• Strong computer and reservations system proficiency
• Calm performance in fast‑paced environments
• Dependable, ethical, and confidential
• Professional demeanor and accountability

• 2–4 years of event or meeting planning experience
• Knowledge of audiovisual and catering services
• Degree in Hospitality Management preferred
• Second‑language proficiency is a plus

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive…