Internal Job Title Asstistant Front Office Manager

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.

Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C.,St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026! Located in the heart of Manhattan's No

Mad neighborhood, this highly anticipated luxury hotel represents an exciting new chapter for the globally recognized, design-forward hospitality brand. We are seeking motivated, hospitality-driven professionals who are passionate about delivering exceptional guest experiences. This is a unique opportunity to be part of a pre-opening team, helping establish the property's culture, service standards, and operational excellence from day one.

The Assistant Front Office Manager is responsible for ensuring the operation of the Front Officein an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

• Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
• Assist daily in the guest reception.
• Responds daily allsocial media feedback, follow up with guest as well as internally.
• Communicates effectively and genuinely with guests, team members and other departments.
• Assists and often leads guest service training initiatives within the front office department
• Maintains a friendly and caring demeanor at all times in a fast paced environment.
• Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
• Demonstrates team work by co-operating and assisting colleagues as needed.
• Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals
• Maintains and updates all guest profiles
• Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests
• Works with all new hires for FD training.
• Interviews, hire and train guest services agents
• Becomes informed of events/functions in the hotel during shifts.
• Maintains a house bank and keeps an accurate report of daily receipts and deposits.
• Is able to work with and understand basic financial data and information.
• Is able to find guest centric solutions
• Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the Medallia report to increase guest satisfaction.
• Is able to take or assist with reservations.
• Is able to assist at PBX.
• Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
• Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
• Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
• Maintains a good relationship with repeat guests and their special requests.
• Is able to supervise a shift when needed.
• Works closely with Sales and their VIP Clients.
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.
• Has knowledge of and assists in all…