Overnight Guest Service Agent On-Call

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4 days ago Requisition

The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls.

Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone’s throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad.

We currently have a career opportunity available for an experienced

Overnight Guest Service Agent (on-call).

Responsibilities include, but are not limited to:

• Check-in/check-out hotel guests courteously and efficiently;
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and visitors.
• Provide prompt, courteous and efficient handling of all guest requests for guest room reservations, changes, cancellations and information.
• Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls,
• Transport guest luggage to/from guest rooms.
• Escort guests to rooms and inform guests of all hotel services and features and drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel.
• This is a part time, on-call position that requires flexibility with scheduling including weekends (Saturday and Sunday) and holidays
• Excellent customer service, communication and computer skills are required
• Hotel experience preferred
• Must be able to work overnight shift
• Group Health Insurance Plans (Medical, Dental, Vision)
• Life Insurance
• Long Term Disability
• Aflac:
  Supplemental Short-Term Disability, Cancer Care and Accident Policies