Room Attendant at the Warren Street Hotel

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New York, NY, US

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Location:The Warren Street Hotel

Position Type:Non-exempt

Reports To:Head Housekeeper

Job Description:

Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details throughout the hotel

Duties & Responsibilities:

• Highly attentive to small details
• Work as part of a team
• Good communication with supervisor
• Knowledgeable of the housekeeping etiquettes as per Firmdale SOP’s
• Good understanding of Firmdale’s customer service
• Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale’s requirements
• Ensure security of any assigned guest room keys
• Inform your supervisor and log immediately of any lost property items found
• Report immediately any damages or maintenance issues to Floor Manager
• Understand the DND procedure
• Work at an efficient pace to ensure guests rooms are completed on time
• Liaise with the linen porters regarding what linen and equipment is needed in the pantry
• React to any guest requests
• Ensure that rooms not serviced are reported to the Floor Manager
• Ensure your pantry is clean
• Knowledgeable of all the different types of beds and linen, to be used accordingly
• Make bed as per Firmdale SOP’S
• Bring reject or abused linen to the attention of the Floor Manager
• Replace guest supplies and towelling as per Firmdale’s SOP’s
• Report any guest requests to the Floor Manager
• Check just before the end of your shift if any rooms require service
• Knowledgeable of hotel fire and emergency procedures
• Maintain a clean, safe hazard free work environment at all times
• Keep corridors, stairways and all public and working areas clean and tidy at all times
• Understand the emergency procedures for the entire Hotel
• Follow the security procedure to protect both guest and hotel property. To be responsible for any keys given out
• Maintain high standard of personal hygiene and appearance at all times
• To be polite and deferential to guests at all times
• To have thorough knowledge of the hotel and the company
• To carry out any other reasonable duty to assist in the smooth running of the company

What We Offer:

• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry cleaning service
• Commuter transit benefits available Day 1
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.