Corporate Concierge

Salary: $90,000–$100,000 annually, commensurate with experience

At The Experience Group (TXG), we specialize in transforming commercial real estate into hospitality-driven destinations. We partner with leading office buildings, mixed-use developments, luxury retail properties, conference centers, and event venues to create exceptional workplace experiences that elevate tenant satisfaction and property value.

Our teams deliver concierge services, hospitality programming, tenant engagement, and operational excellence through personalized service and memorable experiences. We believe hospitality has the power to transform the modern workplace, and we're looking for individuals who share that passion.

The Corporate Concierge serves as the face of the property, delivering an elevated hospitality experience for tenants and their guests. This role focuses on building meaningful relationships, anticipating tenant needs, providing personalized recommendations, and creating memorable workplace experiences through exceptional service.

The ideal candidate has a genuine passion for luxury hospitality, thrives on creating exceptional guest experiences, and possesses extensive knowledge of New York City. You enjoy building relationships, solving problems, and making every interaction feel personal and effortless.

While this position will provide occasional support with tenant appreciation events and building activations, the primary focus is delivering best-in-class concierge services and elevating the everyday tenant experience.

This is not a traditional front desk or receptionist position. We are seeking a hospitality professional who is passionate about delivering personalized, white-glove service, anticipating tenant needs, and creating memorable workplace experiences. Success in this role comes from building meaningful relationships, serving as a trusted local resource, and consistently exceeding expectations through thoughtful, proactive hospitality.

• Deliver a warm, polished, and personalized welcome to tenants, guests, and visitors, creating an exceptional first impression with every interaction.
• Build lasting relationships with tenants by learning their preferences, anticipating their needs, and delivering personalized service.
• Serve as the property's hospitality expert by providing tailored recommendations for restaurants, entertainment, shopping, cultural attractions, hotels, transportation, wellness experiences, and local events throughout New York City.
• Assist tenants with restaurant reservations, transportation arrangements, ticket requests, local recommendations, and other concierge services whenever possible.
• Proactively share curated recommendations, seasonal happenings, exclusive dining opportunities, neighborhood events, and insider experiences that enhance the tenant experience.
• Develop and maintain strong relationships with local restaurants, luxury hotels, entertainment venues, fitness providers, cultural organizations, transportation partners, and other hospitality businesses to identify preferred partnerships and exclusive opportunities for tenants.
• Stay informed on new restaurants, seasonal events, neighborhood happenings, and emerging experiences throughout New York City.
• Respond promptly, professionally, and thoughtfully to tenant requests while consistently exceeding service expectations.
• Maintain a welcoming, organized, and polished concierge desk and lobby environment.
• Assist with visitor management, guest arrivals, and way finding throughout the property.
• Support the planning and execution of occasional tenant appreciation events and hospitality activations in partnership with Property Management and The Experience Group.
• Coordinate with approved vendors and partners to fulfill concierge requests and support occasional building events.
• Collaborate closely with Property Management regarding tenant requests, building communications, and operational updates.
• Maintain accurate records of concierge interactions, service requests, and activity as required.
• Continuously identify opportunities to elevate the…