More jobs:
Front Desk Agent
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-09
Listing for:
The Peninsula Hotels
Full Time
position Listed on 2026-08-09
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Job Description & How to Apply Below
Job Description
The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner that is consistent with the standards and policies of The Peninsula Hotel.
Key Accountabilities- Providing world class and personalized service to all guests by providing a warm and friendly welcome to all guests checking in and throughout their stay.
- Responsible for greeting and registering guests, assigning rooms, escorting guest to rooms and arranging for check-out in accordance with hotel procedures, while meeting guest expectations.
- Provide general information and assistance to guests to ensure needs and requests are consistently met.
- Escort guest to rooms, providing a hotel overview / orientation and arrange for check out in accordance with hotel procedure.
- Ensure correct reconciliation of funds at the end of each shift reporting any discrepancies to Manager on duty as soon as possible.
- All reception administrative duties such as updating client profiles, filing registration cards, emails, and monitoring of faxes.
- Adhere to all Peninsula New York guest service standards.
- Deal with client feedback and complaints professionally and quickly, involve Manager on Duty as appropriate.
- A Bachelor’s Degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
- At least one year of previous hotel experience, preferably in the luxury market.
- Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, and understand and work well with cash and basic accounting principles.
- Must possess an aptitude for guest service and have a cheerful, positive attitude.
- Must be fluent in English, and fluency in at least one foreign language is preferred.
- Must be fully flexible with your schedule.
The salary for this position is $34.00 US dollars per hour.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×