General Manager

Book N Gather is building a next-generation hospitality platform that combines vacation rental management with the acquisition and operation of boutique hotels
.

Our vision is to create a scalable hospitality brand built on strong systems, exceptional guest experiences, and trusted owner partnerships. As we expand our portfolio across vacation homes and boutique hospitality assets, we are building the operational infrastructure needed to scale.

This is an exciting stage of growth where the right operational leader can have a direct impact on the company's future.

Book N Gather is seeking a General Manager/Integrator to lead day-to-day operations and translate leadership vision into disciplined execution.

This role owns the company's operational engine. The General Manager ensures the business runs with structure, accountability, and clarity as we scale our vacation rental portfolio and boutique hospitality assets.

You will oversee operations across the entire hospitality platform, including:

• Guest Experience
• Owner Relations
• Housekeeping and Property Care
• Maintenance and Vendor Management
• Revenue Coordination and Listing Performance
• Administrative and Financial Operations

This role is ideal for a highly organized operational leader who thrives on building systems, developing teams, and driving consistent performance across a growing hospitality business.

Oversee day-to-day operations across vacation rental homes and boutique hospitality properties

Translate company goals into clear operational priorities

Lead leadership meetings and ensure accountability across departments

Build and maintain operating procedures for guest communication, property readiness, maintenance workflows, and owner reporting

Ensure operational readiness and service standards are consistently met across all properties

Lead and develop operational roles, including Operations Manager, Owner Relations, Guest Experience team members, and virtual assistants

Recruit and onboard team members as the company scales

Implement structured onboarding and training systems

Conduct performance reviews and maintain strong accountability standards

Foster a culture of ownership, clarity, and operational excellence

Partner with ownership on operational budgets and forecasting

Monitor key performance metrics including:

Maintenance cost per property

Guest review scores

Response times

Operational margins

Identify operational inefficiencies and implement improvements that increase profitability and service quality

Manage the operational technology stack, including:

Owner Rez and property management systems

Dynamic pricing tools

Audit workflows regularly and remove operational bottlenecks

Implement scalable systems that support continued portfolio growth
Owner and Guest Experience

Maintain strong owner relationships through clear communication and reliable reporting

Ensure guest communication response times remain under twenty minutes

Oversee guest review monitoring and service recovery when needed

Maintain strong quality assurance standards across all properties

Success in this role will be measured by key operational outcomes:

Owner Satisfaction and Retention Owners feel confident, informed, and proud to partner with Book N Gather.

Exceptional Guest Experience Guests receive consistently clean homes, responsive communication, and five-star hospitality.

Operational Efficiency Cleaning, maintenance, and vendor costs remain controlled while service standards continue to improve.

Team Stability Team members understand expectations and perform with clear accountability.

Scalable Systems Operational systems support growth from dozens of properties to hundreds without operational chaos.

3+ years of leadership experience in hospitality, property management, or service-based operations

Experience managing or scaling multi-property hospitality portfolios strongly preferred

Experience operating beyond 50 properties preferred

Strong financial literacy and comfort reviewing P&L statements

Experience working within EOS or similar operating frameworks preferred

Proven ability to lead managers and build operational teams

Excellent communication and leadership skills

Ability to thrive in a fast-growing company environment

Performance bonus tied to:

Guest satisfaction scores

Operational margins

Team performance

Additional benefits include:

Paid time off

Long-term leadership opportunity as the company grows

This is a full-time leadership role
. Weekend availability may be required during peak occupancy periods.